Logistics and Customer Care Coordinator (Work-study program) > Joboolo FR :
Société : Château de Pommard Lieu : Beaune
Reporting to our CustomerCare and Delivery Manager, you will be responsible for our wine deliveries worldwide according to customer requirements and managing the processes and systems we need to handle all our customer requests, feedback, and problems to achieve the highest service for all our customers.
If you want to discover the international logistics of a fast-moving wine company, this might be an opportunity for you Responsibilities Liaise between customer orders and logistics preparation (issue shipment batches and shipping labels).
Manage and follow all the shipments according to customer requirements to ensure the highest level of satisfaction.
Ensure order monitoring for our customers in France and worldwide (customs, delivery follow-up, change of address, etc.).
Deal with claims and disputes relating to orders.
Support customers with their requests.
Above all, act as an ambassador for our company and guarantee excellent customer satisfaction.
Participate in the continuous improvement of the service.
Profile Student with at least 2 or 3 years of higher education in logistics, transport, or customercare.
Comfortable with IT tools.
Organization, thoroughness, attention to detail and problem-solving skills.
