IT End User Services Transformation Lead > AXA Investment Managers > Joboolo FR :
Société : AXA Investment Managers Lieu : Puteaux
At AXA IM our purpose, to act for human progress by investing for what matters, is central to every action we take as a business.
As a responsible asset manager, we actively invest for the long-term to help our clients, our people and the world to prosper.
The IT End UserTransformationLead will report to our Head of 360 Services and is part of AXA IM Technology - Infrastructure Services team.
DISCOVER your opportunity The 360 services teams oversees supporting end-users with their IT incidents & requests through two main operational setup:
helpdesk and on-site support.
Our 3000 end-users are located mainly in France, UK, CH, DE, US and Asia.
The 360 TransformationLead defines and drives 360 transformation initiatives in coordination with 360 Managers across all AXA IM offices to enhance user experience and to increase their satisfaction, to improve 360 process efficiency while keeping services consistency and economies of scale.
We are looking for a talent to strengthen our team, taking in charge our transformation programs with an objective to improve delivered services and processes in an International and Global approach.
Key Accountabilities/Responsibilities:
1) Work with the Head of 360 Services and all involved stakeholders to bring user experience satisfaction, process efficiency and economies at scale to 360 services:
Participate in the creation of and actively support the 360 Transformation strategy and its evolution to ensure consistency with AXA IM business needs evolution.
Scope and design 360 transformation initiatives in coordination with 360 Managers.
Construct the value proposition, evaluate, and select the potential solution, conduct POC when needed, define the success criteria and build the implementation plan.
Work with 360 Managers to elaborate and plan the deployment of new initiatives across all AXA IM offices.
Design the change management kit with appropriate communication means, user awareness sessions, tutorials, etc to ensure user adoption.
Work with 360 Managers to identify area of improvements of 360 services, and to identify new initiatives to feed the pipe of initiatives of transformation.
Enhance and promote self-help services for end users using self-care portal, knowledge database, and onsite training.
Adopt a culture of innovation, to deploy new services in a value-add and cost-effective way towards the business.
Seek for continuous service improvements through ongoing analysis of 360 activity, providing service training and technical development for the 360 team, identifying service improvement initiatives, build and drive service improvement plans.
2) Examples of project that should be led by the 360 transformationlead:
Optimize and homogenize process to access to service desk, improve user experience when engaging with 360.
Support end users experience in a modern management delivery process, Support integration of new entities coming inside AXA IM environment and facilitate user onboarding onto AXA IM workplace.
Implement a global IT asset management tool, 3) Security Follow company guidelines / regulations to ensure company data is held in a secure manner, including electronic access or in written format.
Escalate any security issues or potential security breaches as appropriate to ensure any potential issues can be secured.
Aligned with Information System Security policy and risk analysis.
Support IT audits as required and drive the recovery of any audit deficiencies to pre-agreed deadlines.
Your Profile SHARE your unique expertise We Welcome Different Combinations Of Skills And Experiences.
Education & Experience:
A minimum of 8 years working experience in IT support, preferably within a similar high demanding Investment Management organisation is requested.
Participation or lead of IT/IS Project impacting end-users experience, with a change management approach Knowledge and Skills English speaking is required Desktop environment skills and office IT tools Understanding of IT technology Ability to work with people and in understanding and supportive manner To have a good overall comprehension of financial activities and Asset Management Competencies 1) Personal Competencies Client focussed.
To deliver added value to the Business by making improvements or suggestions on day-to-day responsibility's area or beyond Client focus is a key as set.
To be the business advocate for 360 transformation initiatives delivery in a service-oriented manner Demonstrates commitment to their job and colleagues To be diplomatic and to have the capacity to work in stressful environment Thinks laterally to solve problems To be able to manage their time in the most efficient manner 2) Communication competencies To have excellent communication skills, orally or in writing 3) Team Working/Positive attitude To always run an excellent team spirit and positive behaviour To see changes as a sized opportunity rather than a constraint Proactive mindset, demonstrates initiative and able to work under pressure 4) IT Competencies Uses experience to share useful knowledge to the team.
Rapidly understands complex data, business issues and processes We would love to know more about you.
Let's connect Send us your resume.
About AXA The AXA Group is a global leader in insurance and asset management, with 160,000 employees serving 105 million customers in 62 countries.
We protect and advise our clients at every stage of their lives, offering products and services that meet their needs in the areas of insurance, personal protection, savings and asset management.
Our mission :
To act for human progress by protecting what matters Our values :
Customer first, Integrity, Courage and One AXA About the Entity At AXA IM we are investing with a clear purpose - to make the world a better place.
We act for human progress by investing for what matters.
Our conviction-led approach enables us to uncover what we believe to be the best global investment opportunities across alternative and core asset classes.
We are already entrusted by our clients with more than â?¬887 billion in assets.
AXA InvestmentManagers | Home | AXA IM Corporate (axa-im.com) AXA IM is an Equal Opportunity Employer, and we encourage candidates with disabilities or any other protected characteristic to apply.
We are committed to providing reasonable accommodation to qualified applicants and employees with disabilities, when needed, to apply for a position or to perform essential job functions.
Inclusion and Diversity | Careers | AXA IM Corporate (axa-im.com) What We Offer We are committed to offer you an environment where you can:
Grow your potential :
Be part of a forward-thinking business with internal opportunities and personalized learning paths available to help constantly develop your skills and abilities .
Shape the way you work :
Work for a company which is highly committed to providing flexibility & balance to its employees, offering you a large range of benefits (hybrid working, competitive health benefits, among many others.).
Thrive within a diverse community :
Play a role within a responsible company that actively recognizes and values individual differences in a diverse and inclusive workforce.
Move the world forward :
Join a responsible employer that acts in favor of societal and environmental causes as an investor, insurer and company, notably through the AXA Heart in Action association.
As part of our commitment to sustainability and environmental responsibility, we will celebrate your arrival by planting a tree.
AXA InvestmentManagers Puteaux Accounting / Finance Expérience souhaitée
