Account Manager (AM) – France > Joboolo FR :

As an Account Manager (AM), you will oversee the end-to-end order fulfillment process for clients, collaborating closely with BD, Sales, and internal teams to ensure seamless post-contract execution—from order requests and payment follow-up to delivery coordination.


Your primary KPI will be driving client order profitability while fostering long-term relationships to maximize repeat business and revenue growth.

Key Responsibilities

1.


Order Management

• Review and process client orders, coordinating with Supply Chain, Logistics, and Finance teams to schedule deliveries.


• Monitor payment status and initiate fulfillment upon confirmation of receipt.


• Resolve order-related exceptions (e.g.,
  delayed payments, logistics issues) to ensure client satisfaction.

2.


Cross-functional Collaboration

• Partner with BD and Sales teams to streamline the client journey from contract signing to delivery.


• Align with internal stakeholders to meet client-specific delivery requirements.

3.


Client Relationship Management

• Conduct regular check-ins to assess product performance, identify upsell/cross-sell opportunities, and gather feedback.


• Advocate for client-driven improvements in products and processes.

4.


Performance & Risk Control

• Achieve monthly/quarterly order profitability targets and mitigate payment risks.


• Analyze client order data to develop strategies for increasing account value.

Qualifications

1. Language:
   
   
   Fluent in English and French (written/spoken).
   
   
   Chinese proficiency is a plus.
   
   
   Additional languages (German/Italian) are advantageous.


2. Education:
   
   
   Bachelor’s degree or higher in Business, Marketing, Computer Science, or related fields.


3. Experience:
   
   
   3+ years in B2B account management, preferably in SaaS, hardware, or the beauty industry (skincare brands, medical aesthetics, salons/spas).


4. Skills:
   
   
   

• Exceptional communication and stakeholder management.


• Data-driven decision-making and analytical agility.


• Results-oriented with resilience in fast-paced environments.


• Detail-focused with risk management acumen.

Preferred Qualifications

• Industry expertise in beauty client operations or established sector networks.


• Experience delivering combined hardware/software solutions.