About Trace One Group Trace One is a global leader in PLM and Compliance solutions within the process manufacturing and retail CPG space.
With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets.
Serving more than 9,000 brand owners worldwide, Trace One is committed to delivering the best in every aspect of business, including solutions, data standardization and access, customer success and social and environmental responsibility.
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Youtube.com/user/Traceoneworld Context The OnboardingSpecialist apprentice is in charge of managing new suppliers' access to our platform and solutions, and supporting them in using Trace One solutions.
Manage industrial customer relations on a day-to-day basis:
Handle customer membership files in a qualitative way with the highest level of service (creation of accounts and users in the customer database, follow-up of file creation procedures, etc.); Manage customer complaints and coordinate with other teams to anticipate and resolve problems and deliver the best possible service; Ensure the reliability and completeness of information entered in Trace One databases (back-office, CRM); Missions Based on contracts signed with retailers, manage supplier onboarding according to negotiated conditions, whether in the project or ongoing phase; Manage the onboarding portfolio in the CRM; Ensure customer satisfaction; Report information and escalate problems if necessary; Profile Good interpersonal skills Sense of customer satisfaction Very good level of English Computer skills Curious Organised Additional information Hybrid position Offices based at Paris-La Défense Please do not hesitate to send us your application if you are interested in Trace One Puteaux Stage Débutant
