Account Manager EMEA & US > Sociabble > Joboolo FR :

As an Account Manager you are responsible for the business strategy and development of your Mid-Market client portfolio in EMEA & US.


Your mission is to ensure customer satisfaction retention and growth of strategic accounts by aligning their business challenges with Sociabbles solutions.&#
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You are the key partner for client decision-makers (C-level Sponsors Communication HR IT) and oversee the entire customer lifecycle from onboarding to partnership development working closely with a Digital Project Manager (DPM) and liaising with Product teams.&#
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Your role is structured around four strategic pillars:


 

Account management 

• Responsible for growing financial revenue by securing renewals and identifying growth opportunities 

• Build a strong network within your accounts and develop high-level strategic relationships with key decision-makers (C-level) in a business partnership mindset 

• Manage the entire sales cycle amongst existing clients from identifying and qualifying needs to presenting tailored solutions handling commercial proposals negotiations and closing deals 

Strategic advisory 

• Act as a trusted advisor to clients (C-levels Sponsors Communication HR) understanding their business challenges and guiding them on engagement strategies related to communication and advocacy 

• Define the Success Plan alongside the DPM and ensure its alignment with the clients strategic goals 

• Lead regular check-ins and steering committees bringing together the clients project team and executive stakeholders 

Driving Sociabble deployment & adoption 

• Oversee project support primarily executed by the DPM in charge of operational execution and technical coordination across all project phases (before during and after deployment) 

• Ensure that project actions executed with the DPM align with the clients long-term strategic needs 

• Relay client feedback to the Product teams to contribute to platform improvements 

• Proactively suggest internal process enhancements to optimize the customer experience 

Inspire manage & share knowledge 

• Coordinate with the Digital Project Manager ensure a clear division of responsibilities and create an efficient dynamic working environment 

• Embody Sociabbles values fostering a culture of excellence and collaboration among colleagues and clients 

Qualifications :

Qualifications 

The ideal Candidate 

Education & experience 

• University degree in commercial digital or engineering fields 

• 4 years of hands-on experience as an Account Manager with project management exposure 

• 3 years of experience handling international EMEA / US clients 

Sales & account management expertise 

• Strong background in long and complex sales cycles using various methodologies 

• Proven ability to manage multiple projects simultaneously in a fast-paced environment 

• Full sales cycle experience:
  
  
  renewals upsells cross-sells and negotiations 

Languages & work Style 

• Fluent in English (C2) mandatory 

• Highly autonomous self-motivated and results-driven 




• Strong team player able to collaborate effectively across teams and departments 




• Proactive mindset taking initiative and anticipating client needs 

Stakeholder engagement & client relations 

• Skilled at engaging with C-level executives HR Directors Communication Directors and Project Managers 

• Ability to build and maintain long-term strategic relationships including with large accounts 

• Strong service orientation with a mix of analytical and synthesis skills 

Essential skills & knowledge 

• Expertise in new technologies SaaS and digital transformation 


• Deep understanding of internal communication social networks and community management 


• Team management experience is a plus while not mandatory prior leadership or mentoring experience is highly valued 

Mandatory experience (please note that applications that do not meet these criteria cannot be considered) 

• Minimum 4 years in a related position including experience handling US customers 


• Fully bilingual in English (C2 level required) 


• Proven experience managing the full sales cycle (renewals upsell cross-sell negotiation) 


• Ability to manage multiple complex projects simultaneously 


• Demonstrated expertise in High-Touch portfolio management 

Additional Information :

Our perks:

Join an international Scale Up SaaS thats certified as a Great Place to Work and as a Best Workplace for 2023.&#
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Explore your new role with personalized and comprehensive onboarding followed by workshops Friday trainings and year-round training sessions!
 

Enjoy benefits designed for your well-being at work:


beyond healthcare and transportation coverage benefit from Edenred restaurant vouchers a vacation bonus RTT and the Leeto benefits platform.&#
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Find your perfect balance with hybrid and flexible work all while reuniting with your team in our stunning offices in the heart of Paris #LI-Hybrid 

Connect with your colleagues through numerous events:


afterworks team buildings town halls.

Choose a committed company:


partnership with Tree Nation where each Sociabble employee plants trees to offset their CO2 emissions.&#
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Embody our values:


kindness ambition humility.


At Sociabble we are Bootstrappers.&#
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Our recruitment process:


 

• Video meeting (45 minutes) via Teams with Lousia Talent Acquisition.


• Manager interview (1h30) with Adrien Customer Success Director


• Simulation (1h) in our Paris office 


• Informal meeting with Laura Chief Customer Officer (15 minutes)


• Reference check

Important informationbeforeapplying:


 

• Permanent Position 




• Based in Paris

All your information will be kept confidential according to EEO guidelines.&#
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