Customer Success Manager > Strasbourg > Joboolo FR :

Role:


Customer Success Manager

Location:


Remote, France

Salary:


€40,00

- €45,000 base + bonus

Benefits:


Stock Options, Healthcare, Pension, Restaurant Tickets

About the Company:

This market-leading SaaS organization empowers marketing professionals to enhance their brand communication strategies.


Trusted by top-tier enterprise clients such as Disney, Netflix, Uber, and Coca-Cola.

The Role:

As a Customer Success Manager you’ll manage a portfolio of around 40 strategic accounts, focusing on retention, development, and revenue growth.


Key responsibilities include:

• Building and managing long-term client relationships (C-level to operations).


• Retaining and developing a strong customer portfolio.


• Preventing churn while identifying upsell and cross-sell opportunities.


• Monitoring KPIs and achieving monthly retention and sales growth targets.


• Collaborating closely with Sales, Product, and Marketing teams.


• This is a high-impact role perfect for someone who thrives in a fast-paced, team-oriented environment.

What We’re Looking For

• 3+ years of experience as a Customer Success Manager in a SaaS environment.


• Background in the MarTech industry (preferred).


• Fluent French and English (essential), Spanish is a bonus.
  
  
  


• Proficiency in tools like Salesforce, Planhat, ChurnZero, or Custify is a plus.


• A proactive, results-driven mindset with excellent communication skills.

What’s in It for You?

• Competitive salary of €40,00
  
  - €45,000 base + bonus


• Generous benefits package:
  
  
  stock options, healthcare, pension, restaurant tickets.


• The flexibility to work remotely from anywhere in France.


• Opportunity to work with global brands and shape marketing strategies.


• Demonstrated ability to increase customer satisfaction.