and integrity to support connectivity across the vehicle and property value chain...Agood communicator able to question and listen effectively you will trouble shoot and diagnose the customer’s issues to help them get back to business as soon as possibleand will document th..
cross-divisional role in our support department?..Experience in customer service or similar role involving customer interaction is added value.Good knowledge of MS-Office.Very good knowledge of Dutch & French and knowledge of English...
Perform error diagnoses and define or recommend remedial actions.You carry out training for our service technicians and external partners.You document the services and create system-related service information.You provide support for projects...
The TechnicalSupport Specialist will work closely together with a team of assigned Application Support Engineers and Engineering (3rd line) support to provide timely resolution...
order logistics and invoicing).How to succeedWe'd love to hear from you if you have: A Bachelor’s degree level.2+ years’ experience in Technical Service roles.Willing to travel on a regular basis (30%) in Europe.Excellent communication and organizational skills,..
chat and web channelsWork closely with Product Development and Global IT to diagnose problems and deliver solutions to our customers often liaising with senior technical expertsDeliver professional and efficient customer service while performing to agreed Service Level..
Communication with customers are strictly through emails (direct calls may happen once a year but dont worry,..functional and support training sessions (5 weeks) Compensation & Perks A full-time position with an attractive salary package...
FunctieomschrijvingManage and develop the international support department.Define and execute processes to ensure SLAs are met.Follow-up on client adoption rate.Formalize the customer ticket handling process. Analyze complex problems,..
Lieu : Evere Brussels Société : Orange Business Services
You inform customers continuously and proactively of the status of the problem in respect of the customer service levelYou ensure and follow up SLA and push for a short MTTR (Mean Time To Repair) to reduce customer impact in order to meet the contractual service commit..
research solutions in collaboration with the R&D team and document problems to ensure a better level of support.Manage the Customer Success Manager & 2 technicians and help them prioritize their tasks.Collaborate internally with R&D teams and externally with our clients. Com..
they may need help or support with their packages...processing more than 300 million digital transactions annually for over 235,000 customers and partners...
Lieu : Evere Brussels Société : Orange Business Services
Excited to grow your career?Contribute to Orange Belgium’s B2B Customer Experience departmentOrange is a bold challenger on the Belgian telecom market...
Experience in customer service or similar role involving customer interaction is added value.Good knowledge of MS-Office.Very good knowledge of Dutch & French and knowledge of English...
Then we have the right job for you!For our team in Zellik (BE) we are looking for a TechnicalSupport Engineer.YOUR TASKS ARE You will deal with technical questions and inquiries in Dutch/French and English (1st and 2nd level support)...
while providing additional product specific support for more complex problems...even in very difficult situationsEducation Relevant College or University EducationTechnical Skills Requirements2+ years of experience with at least 1 year of TechnicalSupport exper..
dispatch it to the correct one Provide quick and accurate feedback to customers Develop or improve internal tools to make the job easier Maintain and evolve your solutions as needed Must Have Expert in at least one programming language Object-oriented programming,..
