Société : Peninsula Canada Lieu : Vancouver British Columbia
Company:
Peninsula Employment Services Limited Job Title:
HR & Employment Relations Advisor Location :
Vancouver, BC Working Days:
Monday to Friday Salary:
$55,000 - $65,000 This is an on-site position About Us PeninsulaCanada is a provider of external HR and OHS solutions; including, employment relations and health and safety advice, consultancy, BrightHR Software and Peninsula brAInbox AI.
We are providers to small and medium-sized businesses located throughout BritishColumbia, Alberta, Saskatchewan, Manitoba, Ontario, Nova Scotia, New Brunswick, Newfoundland and Labrador; with foreseeable plans of branching out to all provinces in Canada! Peninsula is a division of the Peninsula Group, based in Manchester, UK which operates in the UK, Ireland, Australia, New Zealand and, most recently, Canada.
We employ over 2,500 people globally! Peninsula opened its first Canadian office in Toronto in September 2017 and has quickly become one of the fastest growing companies.
The Role of HR & Employment Relations Advisor The HR & Employment Relations Advisor will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries.
If you have an HR qualification, and some exposure to working within HR, this could be a great opportunity for you to expand your knowledge and your skills to further your HR career.
Day-to-Day Duties and Responsibilities To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc.
To provide clients with supporting information/documentation to assist them in implementing the advice/ solutions provided To actively own cases to resolution, building rapport and working relationships with clients on each interaction To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution To log all advice accurately onto Salesforce and other systems To follow internal protocols for managing and escalating cases where applicable What you Bring to the Team CHRP/CPHR designation Ability to work under pressure in a fast-moving, performance-driven environment Excellent communication skills Ability to juggle multiple tasks, prioritising your workload accordingly Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre The ability to motivate yourself and those around you An organised self-starter with an enthusiasm for exceptional service delivery Why work at PeninsulaCanada? Day off on your birthday Enhanced Benefits with Health and Dental Coverage We offer a Registered Retirement Savings Plan (RRSP) Matching Program Downtown Location Vacation Days increase after 2 and 5 years' service ? Peninsula is a highly motivated enterprise that promotes an entrepreneurial culture.
Peninsula is committed to an inclusive, equitable and accessible workplace where all employees are valued.
Accommodations are available upon request for candidates participating in our selection process. PeninsulaCanada VancouverBritishColumbia
