ProductOwner,Salesforce to support transformation program and drive effective Lead-to-cash process.
If you are passionate about being a solution leader for a global software company with an entrepreneurial work environment, and solving complex problems, this is the role for you! Reporting to the Director, Enterprise Applications the Sr.
Product Owner will be passionate about customer experience and committed to consistently deliver value, while focusing on digital services with inherent trust and resilience.
The Enterprise Digital Services team at Calabrio has embarked journey and is truly committed to establishing value that transforms its customer, employee, and stakeholder experiences through seamless integrated, agile, data-driven, and secure Digital Services.
What you’ll be doing:
Work with cross-functional business stakeholders to clearly identify and document business requirements Translate business requirements to release plan and implementation roadmap that seamlessly aligns to agile DevOps process Collaborate with development team and architects to translate business requirements to solution design ·Partner with Financial Management (ERP) Product Owner to ensure changes in front-end business processes are well accounted for backend business processes design Supported by development team - Setup, Configure and Maintenance of the Salesforce applications ecosystem:
Salesforce platform, Sales Cloud, Service Cloud, Revenue Cloud, CPQ, SFDC Billing, custom components, and various AppExchange packages Groom and refine the Salesforceproduct backlog, in liaison with stakeholders on the project Provide guidance on user story writing style, ensure success and acceptance criteria are defined for each story Supervise the configuration, quality assurance, testing, and deployment of Salesforce Coordinate team efforts to resolve complex issues and conflicts and escalate to executive level wherever required We’re looking for:
·Strong knowledge of architecture frameworks, best practices, and business processes Experience in working with Apex Scheduling, Batch processes, Apex Class controllers and Triggers with Governor Limits Ability to map complex business processes and define target state architecture with the appropriate use of application technologies, automation, and integrations Demonstrated experience in gathering and transforming business requirements into a comprehensive technology solution definition Strong team player – work with internal and external stakeholders to solve problems and actively incorporate input from various sources Excellent communication skills and collaborative working style Strong critical thinking and analytical skills and ability to think “out of the box” Hold Salesforce certification(s), preferred (Salesforce Application Architect, Salesforce Sales Cloud Consultant, Salesforce Platform Developer, etc.) Requirements 7+ years’ experience as a Product Owner – must have worked on at least one end-to-end Lead-to-Cash process implementation.
4+ years’ (SFDC) Lightning experience with configurations and APEX development Bachelor’s degree in Engineering, or related field, or equivalent working experience Willing to travel, as needed, up to 25% BenefitsCalabrio People are:
Open, Clear, Ambitious, Accountable, Collaborative, Consistent What we value most…workplace diversity and ensuring an environment of mutual respect.
We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer.
Our commitment is to continue to keep our people healthy, focused, and inspire creativity.
Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).
As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!?About Calabrio:
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions.
The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization.
Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.Awards & Accolades:
Calabrio has 300 Global Partners, more than million agents, and over 7,000 customers worldwide.
We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary.
? Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.
Calabrio celebrates and fosters a culture that thrives on diversity.
We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind.
We provide employees with a work environment free of discrimination and harassment.
All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate.
We celebrate the >40 nationalities of team members that contribute to our success.
We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation.
Request for accommodation in the application process can be made by emailing .
An applicant requesting an accommodation may be required to provide support for the requested accommodation.
Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information. Calabrio
