Assistant De Service Clients (Customer Support Representative) > Joboolo FR :
Société : MATOOMA Lieu : Montpellier 34000
CUSTOMER SUPPORT REPRESENTATIVE – FRANCE YOUR NEXT ADVENTURE! We’re looking for a Customer Support Representative who embodies our core values—Customer Obsession, Ownership, and Curiosity—to deliver exceptional support and help our customers succeed.
???? As our Customer Support Representative, you’ll be the frontline voice for our customers, ensuring smooth connectivity experiences.
You’ll handle both Level 1 & Level 2 support, troubleshoot technical issues, and guide customers through our Customer and SIM Card Management Platforms—all while maintaining high satisfaction levels.
Customer Support & Technical Assistance Level 1 Support :
Handle inbound customer inquiries (calls, tickets, emails), including router support.
Level 2 Support :
Train customers on our Customer and SIM Card Management Platforms and provide best practices.
Order & Logistics Support :
End-to-End Ticket Management :
Ensure timely resolution and quality responses from internal teams.
Share insights to improve products, services, and processes based on customer interactions.
Customer Training :
Conduct onboarding sessions to help new clients get up to speed with our products and services.
Collaboration :
Work with internal teams to refine workflows and improve support processes.
2+ years in customer/technical support, ideally in IoT, telecom, or tech industries.
Fluent in French and English (written & spoken).
Experience with Zendesk, Customer and SIM Card Management Platforms, and operator platforms.
Collaborative :
You thrive in a team environment, offering support where needed.
Growth :
Be part of a fast-growing global IoT leader that values innovation and creativity.
Enjoy a hybrid work environment that fosters a healthy work-life balance.
Alan health insurance Apply now and help us redefine IoT support—one satisfied customer at a time. MATOOMA Montpellier34000 Autre(s) 0 mois
