At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.
We create an environment where people are valued, and differences are celebrated.
Every day, our teams across the world bring to life our purpose and values.
As Brand CRM Manager, you will be part of the Client Department within the European Marketing Division.
You will lead the CRM plan for partner brands across Europe - a key growth driver for our business - and manage a team of two people.
You will thrive in this role if youre ready to lead with both strategy and creativity, and if youre passionate about customer insights, data, and brand collaboration.
The position is based in Neuilly:
sur:
Seine.
You will excel and enjoy this position if you are ready to actively handle the following missions :
1.
Lead Brand CRM Partnerships and Activities across Europe
:
Define and execute an omnichannel Brand CRM strategy tailored to brand partners and aligned with category priorities in Skincare, Sephora Collection, and Haircare.
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Coordinate digital assets with Offer, Image, and Brand Marketing teams to deliver powerful customer communications.
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Ensure campaign consistency and local relevance across EME markets, focusing on performance KPIs.
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Represent Brand CRM in cross:
functional leadership meetings to ensure client insights guide company strategies.
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Align Brand CRM practices across Europe region through clear guidelines and consistent implementation.
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Manage the annual Brand CRM budget, prioritize high:
impact projects, and ensure efficient resource allocation.
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Oversee GOLD customer brand events in France and scale the approach to Europe, ensuring premium execution.
2.
Drive CRM Insights and Brand Profile Analysis
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Analyze campaign results and recommend actions to maximize performance.
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Build and expand Brand Profile analyses to support our top partners in optimizing their 360 strategies.
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Present strategic insights to brands stakeholders to enhance their engagement with Sephora.
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Leverage customer insights to continuously improve Brand CRM initiatives and maintain a customer:
centric approach.
:
Monitor competitors and identify strategic opportunities to reinforce Sephora's leadership in the market.
Do not hesitate if you have..
.
or if you are ..
.
:
At least 5 years of experience designing CRM strategies and leading large:
scale B2C projects, ideally within the retail, e:
commerce, or consulting sectors.
Experience in the beauty industry would be a strong plus.
:
An excellent communicator with strong interpersonal skills and the ability to rally stakeholders with energy and clarity, allowing you to build effective relationships across teams.
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Fluency in both English and French, essential for daily collaboration in an international environment.
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A solid understanding of CRM and customer lifecycle management, with proven experience implementing client development plans.
:
Agile, dynamic, and detail:
oriented, you're comfortable working in a fast:
paced, complex environment and managing multiple projects simultaneously.
:
Self:
driven and proactive, with a strong customer:
centric mindset and a genuine passion for the beauty industry.
:
Open:
minded and curious, with a constructive, positive attitude and a keen creative sensibility.
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Comfortable working with data, with strong analytical skills and excellent knowledge of digital ecosystems.
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Additional experience that would make a difference:
:
Experience working in Agile environments
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Knowledge of HTML
:
Proficiency in tools such as Figma and JIRA
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Ability to collaborate effectively with design and UX/UI teams
:
Strong command of Excel and PowerPoint; experience with Power BI is a plus
While at Sephora, you'll enjoy..
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The people
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