Copie de Digital Advisor - German / Dutch Speaker > > Joboolo FR :
Société : Dior Lieu :
Copie de DigitalAdvisor - German / DutchSpeaker Poste TASKS AND RESPONSIBILITIES:
â?¢ Provide a positive, courteous, and pleasant client experience by incorporating all core brand values and integrity throughout each interaction.â?¢ Consistently provide a highly professional approach and outstanding service in order to resolve client issues; communicate effectively and with empathy via phone, email, social media and/or written correspondence.â?¢ Escalate any client issues that require further resources to appropriate supervisor to ensure resolution is satisfactorily met.â?¢ Ensure that all client communications are handled in line with Dior policies and processes.â?¢ Demonstrate and share brand awareness, storytelling and product knowledge when communicating with clients.â?¢ Ensure qualitative monitoring and updating of customer information, accordingly to the Dior tools, to retain actual customers and detect new high potential onesâ?¢ Drive to achieve and exceed planned KPI's (such as sales, clienteling, client experience..
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)â?¢ Recommend new and innovative approaches to address client concerns and share successful ideas within the team and department.â?¢ Develop excellent working relationships within the Dior network.
Profil â?¢ Education and experience:
o Bac+2 required from a higher educationo Previous experience in luxury (client service, boutiques, hotels, or concierge)â?¢ Languages o On top of English, additional language mandatory:
German or Dutchâ?¢ Hard Skills:
o Proficient in Microsoft Office o Salesforce knowledge a plusâ?¢ Soft skills & motivation:
o A passion for Christian Dior and our collectionso Strong sales negotiation skills o Able to multi-task and prioritize competing taskso Able to work a varied scheduleo Clear demonstration of a client-first mind-seto Highly motivated, energetic, and inspirational team playero Strong knowledge in fashion trends Dior
