At Teads, we value the experiences that our clients have with our brand at every step.
We believe that:
Everyone at Teads plays a role in making this experience efficient, strategic and most importantly, beneficial for our clients.
The sum of all interactions that a client has with the Teads brand impacts their overall experience and that no detail is too small to perfect.
By being proactive and intuitive, we can leave our clients feeling energized.
About the Role
As a member of the CustomerExperience team, the CustomerExperienceManager will be part of a regional team responsible for the set-up, optimization, performance, and general stewardship of advertising campaigns.
The CustomerExperienceManager will support the Branding CustomerExperience Team in their account cultivation and growth efforts, managing a portfolio of 2
- 30 client initiatives both in a managed service and programmatic capacity.
The CustomerExperienceManager will also oversee the accurate tracking of data related to campaign delivery and will be responsible for timely and effective communication both to internal parties and to clients.
Responsibilities
The ultimate aim of the CustomerExperienceManager is to achieve the outcomes listed above.
To do so, they will:
Activation and Delivery
Oversee post-sale process, including campaign set-up, pacing and delivery, revenue generation, and post-campaign analysis.
Lead preparation for campaign activation through clear communication with clients.
Analyze performance data to identify key trends.
Serve as the main point of contact for all client communication post-sale.
Plan and execute multiple revenue prospecting plans quarterly.
Assist in onboarding customers to our self-service platform.
Support internal staff development via knowledge sharing exercises.
Qualifications
1 to 3 years of relevant experience in digital media, advertising, or related fields.
Strong digital media industry knowledge and passion, including:
Branding and/or Traffic Acquisition
Programmatic Advertising
Experience with third-party platforms (IAS, MOAT, Doubleclick, Nielsen DAR)
Excellent time management skills, with ability to plan long-term and daily tasks effectively.
High standards of quality, attention to detail, problem-solving skills, and continuous improvement mindset.
Proven track record of meeting ambitious goals in fast-paced environments.
Comfort engaging with strategic clients, proactive, creative, and solution-oriented.
Proficiency navigating systems like ad servers, verification platforms, DSPs, Salesforce, etc.
Strong relationship-building skills with internal and external stakeholders.
Exceptional written and verbal communication skills.
Collaborative approach, understanding diverse perspectives.
Fluency in French is mandatory; English is a plus.
At Teads, we value the experiences that our clients have with our brand at every step.
We believe that:
Everyone at Teads plays a role in making this experience efficient, strategic, and beneficial for our clients.
The sum of all interactions impacts their overall experience, and no detail is too small to perfect.
Being proactive and intuitive leaves clients energized.
About Teads
Teads operates a leading, cloud-based, omnichannel platform for programmatic digital advertising worldwide.
Our modular platform offers buy-side, sell-side, creative, data, and AI technologies, providing access to premium inventory across top publishers and content providers.
With over 1,200 employees in 50 offices across more than 30 countries, we are committed to diversity, inclusion, and a dynamic work environment.
