DesktopSupport Technician provides day-to-day desktopsupport, receives inbound calls, answer questions, troubleshoots and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
Tasks may include, but are not limited to:
Responding to client support requests.
Contacting clients to find out the problem.
Troubleshooting hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Providing basic training on computer operation and management.
Completing job reports and ordering supplies.
Requirements:
Proven work experience as DesktopSupportEngineer or Support Technician.
Good written and verbal communication skills ( French and English ) Knowledge of popular operating systems, software applications, and remote connection systems:
MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.
