The CIO office acts as a trusted advisor for IT and non-IT partners, by constantly following & facilitating internal needs, whilst incorporating external best practices and industry standards where relevant and applicable to Euroclear.
Supportsthe organization in meeting ourIT objectives aligned with our Corporate objectives.
Develops effective relationships / processes with business units, divisions or groups of users, and uses influence for transversal alignment across the organisation.
Ensures required services are identified, developed and sustained to the satisfaction of the business unit/division.Identifies gaps in processes and actively looks for efficient solutions, simplification and/or industrialization in collaboration with IT Divisions and non-IT partners to ensure value delivery.CIO Office main activities & processes:
1.
Demand & Capacity TribeBe the trusted guardian and provider of quality data and frameworks in relation to demand & capacity management, with fit for purpose governance & transparency on how Technology services perform and align with the business strategy.The tribe is composed of 4 squads:
- Technology business Management (TBM):
Provide actionable financial information and advises to Technology decision makers, Finance and business leaders. - Portfolio (ITH) Management:
Ensure a strong alignment of the IT investments with the CSD Strategic and (Group) Business Objectives & transparency on the decisions taken and costs.
Run GTSC/Portfolio governance and quarterly business reviews / planning. - Strategic Workforce Planning:
partner relationship management (service performance review & quarterly dialogue with the legal entities, service delivery plan governance & change), projectreporting & data management, projectsupport & training, support on multiple demand & capacity management topics.2.
Strategic Sourcing TribeDefine the IT sourcing strategy, equip the company with the right IT capabilities and manage the end-to-end lifecycle of a specific scope of IT vendors.The tribe is composed of 2 squads:
Organizational Development TribeOrganizing for effective and purpose driven change across IT while strengthening our systems delivery key controls, growing our workforce and building strong ties with the business.The Tribe is composed of 5 squads:
- IT Employee Lifecycle:
Support the IT Divisions as trusted partner and advisor on key people topics - 3 squads on Agile practices:
Agile organisation, Agile sustainability, Agile expansion. - IT Practice Office:
Review and provide guidance on the existing structure of processes and delivery of new processes; support process owners in the management of process related risk findings.4.
Transformation TribeDrive transversal IT topics, set the pace for the transformation including ESG, highlight bottlenecks, co-construct and drive action plans and ensure clarity to all levels in the organization.
Responsibilities:
As team member of the ProjectSupport,Reporting and Change squad, the incumbent will be expected to manage some run activities while contributing at the same time to a high degree of change and transformation.We are looking for a ProjectSupport,Reporting and Change squad member.The activities in scope of the squad will include, amongst other things:
Performing administrative tasks such as creating new project codes and encoding project approved budgets (baselines) in the system Acting as a service desk incident manager Support IT and non-IT users with their time tracking in Oracle Providing support to Project leaders and EPIC delivery owners on our internal project management tools and reporting Providing trainings on our internal project management tools, reporting and time-tracking Contribute to other team's projects and initiatives in relation to projectsupport and reporting Contribute to change initiatives and continuous process improvement Analyse data to assist in reporting deliverables, business planning and decision making Monitoring the quality of project information in our system and supporting the division in maintaining a strong control environment Establishing and maintaining a good relationship with our various stakeholders Supporting the department in maintaining up to date documentation on processes, procedures and best practices Requirements:
You are fluent in English You have an advanced Excel level Having experience in a Client Service function is an asset Knowledge of Oracle eBS is an asset Knowledge of Project Management is also an asset You are client-focused and approachable You are able to organise, prioritise and respect short deadlines You are a team player You are meticulous, numerically accurate and you have an analytical mindset You like problem solving You like to work in a Project Office type of environment You are pro-active and independent You have good communication skills, written and spoken #LI-DL1 Euroclear
