line support in key operational activities such as installation, commissioning, maintenance, and troubleshooting of technical equipment.
The technician plays a critical role in ensuring safety, quality, and high levels of customer satisfaction while actively developing technical skills and contributing to a collaborative team environment.
Key Responsibilities:
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Independently perform installation, commissioning, maintenance, and troubleshooting tasks.
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Achieve a First:
Time Fix Rate (FTFR) of over 95 while maintaining high customer satisfaction.
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Maintain accurate records using operational and service management tools.
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Configure, operate, and perform basic analysis using system software.
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Conduct basic fault:
finding and escalate complex issues within agreed timelines and SLAs.
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Follow and promote health, safety, and environmental (HSE) best practices.
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Produce clear, concise service reports and submit operational data.
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Utilize internal processes and escalation channels as needed.Required Skills and Experience:
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Degree or formal qualification in mechanical, electromechanical, or electronic disciplines.
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Prior field service experience in a related or technical industry.
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Strong customer orientation and ability to align with internal procedures.
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Self:
driven with good problem:
solving and escalation judgment.
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Team player with mentoring capability.
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Good verbal and written communication in both local language and English.
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Ability to read technical drawings and use relevant software tools. microTECHGlobal Ltd Information Technology CDI market rate
