Global Director of ServiceNow Delivery
Location:
France
About the Role
We’re partnering with a global digital solutions leader in search of an experienced Global Delivery Director to spearhead the international expansion and excellence of their ServiceNow delivery capability.
This senior-level position will oversee operations across more than a dozen countries, driving strategic transformation and ensuring consistent, high-quality project execution.
This is a unique opportunity to shape delivery strategy at scale, guiding geographically diverse teams while maintaining a client-centric, results-driven approach.
What You’ll Be Responsible For
???? End-to-End Global Delivery
- Lead ServiceNow project execution across EMEA, LATAM, and additional territories
- Ensure delivery consistency, client satisfaction, and adherence to best practices across all regions
???? Leadership Across Borders
- Mentor and manage regional Delivery and Engagement Managers
- Promote operational cohesion and embed global delivery standards
???? Client Partnership & Escalation Management
- Act as a strategic advisor and senior delivery contact for major clients
- Foster long-term partnerships and oversee critical engagements
???? Strategic Resource Oversight
- Own delivery forecasting, budget planning, and workforce optimization
- Leverage global and nearshore teams to ensure delivery scalability and efficiency
???? Governance & Risk Control
- Enforce delivery frameworks and project governance models
- Validate scopes of work and ensure alignment with structured methodologies
???? Sales Collaboration & Enablement
- Support pre-sales activities and solutioning—particularly in rapid-deployment scenarios
- Align delivery models with commercial objectives and client expectations
???? Performance & Optimization
- Monitor delivery KPIs globally and implement performance enhancement initiatives
- Drive innovation and improvements in delivery quality and velocity
What You’ll Bring
? A relevant degree in Computer Science, Software Engineering, or similar discipline
? 10+ years leading ServiceNow delivery projects, including 5+ years at senior leadership level
? Deep familiarity with ServiceNow’s platform, products, and delivery models
? Proven experience leading large, distributed teams across multiple geographies
? High-level client engagement skills—able to influence and engage at executive level
? Strong budgeting, forecasting, and team-building capabilities
? Fluency in English (bonus points for French, Spanish, or Italian)
? Relevant ServiceNow certifications (e.g.,
CIS, ITSM, SPM) are highly advantageous
Why Apply?
This is more than just a delivery role—it’s a rare chance to make a global impact, redefine strategic delivery operations, and shape the future of enterprise technology services at scale.
If this role is of interest; click apply now!
Empiric
Paris 92210
Autre(s)
0 mois
