The ConnectivitySupportManager plays a critical role in ensuring the successful integration of Essilor Instruments solutions within customer ecosystems, including opticians, optometry practices, laboratories (PMS, EHR, lab systems), and teleoptometry solutions.
This position is essential for supporting the Instruments Divisions business objectives through seamless IT connectivity and data transfer.
Key Challenges and Objectives
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Facilitate the rollout of the CONNECT solution in EMEA, with additional support for APAC.
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Serve as the technical focal point for ensuring robust IT connections and data flow across various Essilor Instruments solutions and customer IT systems.
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Enable business continuity by addressing technical issues efficiently and ensuring customer satisfaction.
ConnectivitySupportManager serve as a transversal technical reference within the Customer Services organization.
Main Responsabilities
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Taking a leadership role in sharing and disseminating technical knowledge.
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Providing advanced (Level 3) technicalsupport to global technical networks.
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Leading connectivity projects across the Essilor Instruments organization.
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Driving the continuous improvement of products, solutions, and processes within the Instruments International Division.
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Management of 1 trainee
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Software Configuration Management:
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Provide expert advice and support on the application systems under your responsibility.
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Ensure the quality, performance, and maintenance of assigned applications (corrective, preventive, and evolutionary).
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Coordinates corrective, preventive, and evolutionary maintenance activities.
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Quality Management of the Configuration:
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Apply defined standards, methods, and tools for configuration quality.
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Maintain up:
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date application maps and documentation.
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Ensure compliance of solutions with IT services and R and D standards as needed.
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Sustain knowledge management practices to preserve expertise in deployed solutions.
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Technical reference for multiple countries in the distribution network:
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Offer technicalsupport to multiple countries or the entire global network.
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