Regional Field Service Manager (Southern Europe) > Joboolo FR :
Société : Onto Innovation Lieu :
OntoInnovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include:
3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging.
Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues.
OntoInnovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient.Job Summary & ResponsibilitiesThe RegionalServiceManager(SouthernEurope) is a key leader of fieldservice delivery; leading a team of service engineers to provide the highest level of customer service to customers located in France, Italy, Portugal, Switzerland and Spain.
To be successful, the RegionalServiceManager will display a strong customer service-minded attitude as well as excellent leadership skills.
They will also have the ability to develop and maintain strong relationships with customers and third-parties (both external and internal).Key objectives:
-Ensure team cohesion and accountability to achieve objectives:
Lead and hold accountable your service engineers, including providing clear direction, setting priorities, coordination service responses based on customer needs.Support service engineers by prioritising actions.Support service engineers' development by coordinating training and providing timely feedback.Hire and onboard service engineers as required by the businessDrive operational efficiency while providing the highest level of service to our customers:
Be the primary point of contact for Southern region service customersManage all Southern regionalservice scheduling (warranty, service contracts, billable service and spare parts), escalating issues where requiredCo-ordinate equipment installation utilising team engineers, other European or global engineers or centralised ramp teamsIdentifies and pursues service contracts business in conjunction with service marketing and sales.Monitor and manage engineers throughout the entire support lifecycle for client's onsite needsEnable data-driven decision making including:
Ensure accurate ticketing via OraclePrepare and present weekly, monthly, quarterly, and KPIs to track efficient use of resources and capacity to meet client needs and drive continuous improvementWorks closely with Customer Service & Logistics (CS&L) team to identify site spare part inventory levels and ensures RMA procedures are followed.Qualifications8-10 years of experience in service, including 3-5 years of service management experience in complex capital equipmentcombining optics, electronics, high precision mechanics, software, preferably inspection or metrology systems for the semiconductor industryEstablishing processes and procedures, performance management, metrics & KPIsâ?¯Managing a remote working teamâ?¯BachelorsDegreein relevant fieldStrong written and verbal communications skillsFluent in English language; French language skills highly preferred.Proficient in MS 365 for daily work useTravel to customer site up to 30%Current driver's licenseFrance based (Grenoble preferred)#LIremoteOntoInnovation Inc.
offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Ownership Program (ESOP) along with health & wellness initiatives.
We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.OntoInnovation Inc.
is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.For positions requiring access to technical data, OntoInnovation Inc., Inc.
may have to obtain export licensing approval from the U.S.
Department of Commerce - Bureau of Industry and Security and/or the U.S.
Department of State - Directorate of Defense Trade Controls.
As such, applicants for this position except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C.
1324b(a)(3) may have to go through an export licensing review process.BenefitsOntoInnovation believes that our employees are our most important assets., For this reason, we offer a comprehensive benefits and rewards programs to help protect your welfare and financial security., Physical HealthOntoInnovation provides comprehensive health benefits to support you and your family while also promoting wellness., Financial HealthOntoInnovation makes it easy to save for retirement and provide a level of financial security as you and your family look to the future.
We offer retirement savings and employee stock purchase to help you ensure your financial security., Wellbeing HealthWe provide generous time-off benefits that acknowledge the family needs and lifestyle of our diverse workforce., Career GrowthAt OntoInnovation,we believe our success as a business is dependent upon the skills, knowledge, talents, energy and dedication of our employees.
We take pride in providing a work environment that encourages you to develop professionally.
We offer a host of opportunities to help you learn, develop, and become OntoInnovationambassadors and our best recruiters!, Community ConnectionsOntoInnovation understands we all benefit from a healthy community.
Whether through our Employee Giving Matching Program or site-specific programs for local communities, we encourage you to be an active participant in your home community., Check us out on our socialsBegin your journey with OntoInnovation by staying up to date with our latest news, events, stories and more., OntoInnovation
