Infrastructure Support Manager > Boulogne-Billancourt > Joboolo FR :
Société : HBS Lieu : Boulogne-Billancourt
Main activities / responsibilities :
· Proactive management of general IT services (network, servers, printers, mobile telephony, access control and overall security) · Providing user support (including identifying back-up solutions) on all IT matters within the company:
- On end users' hardware life cycle (inventory, deployment, maintenance, renewal) - End users, dispatcher (backup) through Zendesk as well as level 1 and 2 support · Participating in projects preparation and delivery for local (French based) events, supporting the IT Projects Manager (hardware setup and deployment, support) · Develop and maintain IT internal corporate procedures and guidelines · Ensure that all newcomers receive a proper training to our IT procedures, hardware and systems · Participating in the decision-making process around the Microsoft 365 products and services around the workstation management, access security and other features to be deployed Perform regular reporting/status update to Head of IT on assigned tasks and overall IT situation Position relevant skills :
Technical skills :
· At least 4 years of experience in IT infrastructure and user support, preferably in a similar role (user and hardware support (Dell and HP laptops, Windows 10 and 11, Microsoft 365, CISCO Meraki network, HP servers, CISCO switches and routers) · Have a strong knowledge about Microsoft 365 standard apps package (Outlook, Word, Excel, PowerPoint, Teams) · Proficient in using various IT tools and software, such as Active Directory, Exchange, VMware, Cisco, etc · Have a strong knowledge about end user hardware management in Microsoft 365 (Autopilot, Intune enrollment / management) Soft Skills · Self-motivated, organized, and detail-oriented, and willing to learn new skills and technologies · Excellent troubleshooting and problem-solving skills, and ability to work under pressure and meet deadline · Ability to create a good atmosphere of work for the team he'll manage · Eager to transfer knowledge to the IT team · Good communication and interpersonal skills, and ability to work effectively with diverse teams · Pro-active work attitude Required languages :
English (Spoken) English (Written) French (Spoken) French (Written) HBS Boulogne-Billancourt Expérience souhaitée
