At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.
We create an environment where people are valued, and differences are celebrated.
Every day, our teams across the world bring to life our purpose:
to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.
We are united by a common goal :
To reimagine the future of beauty
Sephora has a Data Centric strategy and accelerates its transformation towards the Cloud.
Inside Data Team for Sephora EME and under the responsibility of the IT Data Director, you will be the DataIncidentManager responsible for the strategic and operational management of incidents on our Data Middleware and Analytical platforms.
Our Data teams rely on an enterprise Core Model based on GCP, allowing for the generation of Business value through data sharing in the IS (real:
time, APIs, etc.) and through Analytics (Power BI, Qlik, and Looker Studio) and Data Science/Data Exploration (Dataiku, Big Query).
All business functions are represented in data usage (CRM, Supply, Finance, Retail, Offer, etc.), across all geographical areas where Sephora operates.
As a DataIncidentManager, you will contribute to the companys Data:
Centric transformation.
Your mission will include:
stylelist:
style:
type:
circle:
:
Implement suitable monitoring tools to detect potential incidents on a global scale and effectively communicate them to various stakeholders for resolution.
:
Measure the quality level of our data suppliers and implementing improvement action plans with our partners.
:
Ensure the daily operations are monitored with the data application teams and other parties involved in support services.
:
Coordinate the response to critical dataincidents by quickly mobilizing the appropriate teams and effectively communicating progress levels.
:
Define and monitoring service performance indicators (SLAs) and regularly communicating in an end:
to:
end vision to key stakeholders.
:
Promote continuous improvement with the responsible heads of Data delivery.
:
Organize run management (scheduling management, weekly debriefs, and sharing of planned maintenance).
:
Ensure continuous improvement of the incident process (analysis reports, sharing best practices, etc.).
:
Prepare and lead monthly meetings with IT/business partners on service quality.
Do not hesitate if you have..
.
or if you are..
.
stylelist:
style:
type:
circle:
:
Recognized expertise in problem and incident management in a complex environment
:
Knowledge of Jira/Confluence and ServiceNow
:
Experience in cross:
functional management and coordination of different teams worldwide
:
Ability to synthesize and communicate with IT and Business leadership
:
Organized, autonomous with a customer:
oriented vision
:
Familiarity with our technical ecosystem (GCP, Big Query, Dataiku, ..
.
)
:
Familiarity with Data visualization tools (Qlik, PowerBI, Looker, ..
.
) and MSBI is a plus.
:
Strong proposal and persuasion skills to fulfill assigned missions.
:
Organized, with good listening and strong interpersonal / written communication skills.
:
Recognized for your service orientation, listening skills, and teamwork.
:
Hold a Masters degree from an engineering school, business school, or equivalent academic background
:
Minimum of 5 years of experience in a similar role or context in Data
:
Fluent in English for international projects (oral and written)
While at Sephora, you'll enjoy..
.
:
The people.
You will be surrounded by some of the most talented leaders and teams :
people you can be proud to work with.
:
The learning.
We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
:
The culture.
As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global.
It is in our neuilly sur seine Information Technology, Purchasing & Supply Chain CDI Competitive
