Patient Services Coordinator II > Ambrus > Joboolo FR :

All Jobs > Patient Services Coordinator II



Fenway Health



Apply



Patient Services Coordinator II



Boston, MA

• Dental
  
  
  
  

• Greet each client with a smile and welcoming, professional manner


• Answer each phone call in a cheerful and professional manner


• Log information on calls received, where required and maintains detailed and accurate records


• Provide clients with correct and accurate information regarding FCHC services and providers (Ask for input from team colleagues if unsure of correct response to inquiries)


• Refer unusual or difficult situations to supervisor


• At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position


• Be discrete when obtaining sensitive information from clients


• Establish and maintain effective working relationships with co-workers, supervisors and the general public


• Perform reception duties in an efficient, professional and courteous manner
  
  
  
  

• Accurately register and enter new patient demographic data and insurance information in system


• Verify existing patients’ demographic data and insurance information at each visit accurately record and enter any changes received


• Collect co-payments and agreed fees at check in
  
  
  
  

• Schedule appointments according to the patient’s needs and provider availability


• Follow established procedures
  
  
  
  

• Collect client payments and record in timely and accurate manner


• Verify all transactions at the end of the day and report all discrepancies


• Run daily reports in a timely manner and according to written guidelines
  
  
  
  

• Participates in the training of new staff on registration and scheduling


• Acts as departmental expert and resource to others


• Assists with special projects as needed
  
  
  
  

• Adheres to all agency and departmental policies and procedures


• Participates in quality assessment and improvement activities as requested


• Adheres to the highest principles of patient and client confidentiality


• Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation


• Attends all required meetings, in-services and professional trainings Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities


• Serves on agency committees and in professional organizations when requested
  
  
  
  

• Minimum of high school graduate (or equivalent)


• Demonstrated
  
  - 5 years’ successful or progressive experience Patient Services


• Ability to mentor, train, and act as a resource to others in patient services workflows


• Computer experience required


• Knowledge of business procedures


• Ability to communicate with patients and colleagues in a calm, patient, flexible and understanding manner


• Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.


• Willingness to contribute towards Fenway’s efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.
  
  
  
  

• Successful customer service background strongly preferred


• Experience in healthcare or medical office administration preferred


• Bilingual Spanish/English preferred