Hotline Technical Service Engineer, France > Joboolo FR :
Société : SOFAR Europe Lieu : France
Looking for experienced and energetic professionals interested in joining a fast-growing and diverse team aimed at provide better Smart Energy solutions to our customers.
The individual should be self-driving, responsible, a quick learner and a problem solver.
If you are this unique individual, we'd love to meet you.
The role and responsibility of TechnicalService personnel includes but not limited to the following:
· Manage large amounts of inbound and outbound calls, tickets and emails in a timely manner · Follow communication â??scriptsâ? when handling different topics · Provide technical advice to customers in product, installation and system operation matters · Identify customers' needs, clarify information, research every (technical) issue and provide solutions and/or alternatives, including warranty replacement · Work with 3rd party service providers to perform service related issues · Build sustainable relationships and engage customers by taking the extra mile · Keep records of all conversations in our ticket system database in a comprehensible way · Frequently attend educational seminars to improve knowledge and performance level · Meet personal/team qualitative and quantitative targets We are looking for:
· Technician, electrician, bachelor or above holders in Electronics and Electrical or other related majors · Self-motivator, and with related experience in the solar industry is plus · Energetic professional who may travel 30% or above per year · Good communicator with fluent French · English and other European languages will be plus Who We Are:
Shenzhen SOFARSOLAR Co., LTD.
, founded in 2013, is a high-tech enterprise integrating R&D, manufacturing, sales and marketing.
The core products cover a wide range of inverters including grid-tied inverters (1kW-255KW), hybrid inverters (3-20KW), and multiple green power storage solutions.
We own three R&D centers respectively located in Shanghai, Shenzhen, and Wuhan and two major manufacturing bases.
Our PV&storage products are sold in more than 80 regions worldwide.
Rewards:
â?¢ The TOP 5 string inverter for the Chinese enterprise brand â?¢ Chinese Distributed Photovoltaic Outstanding Contribution Enterprise â?¢ The world's leading energy storage system solutions provider â?¢ The TOP Brand PV Inverter issued by EUPD in multiple countries Create clean energy and lead a green life.
Welcome to join us SOFAREurope France Expérience souhaitée
