Energy One is a global supplier of software products and services to wholesale energy, environmental and carbon trading markets.
Energy One is an Australian-based, ASX listed, company with offices in Adelaide, Sydney, Brisbane, Melbourne, Paris, Belgium, and the UK.
We are facilitating the green energy revolution by providing innovative trading software solutions, trading operations, commercial advisory, and risk transfer broking services to the global energy industry.
The team works on more than 17 products, all at a different stage of their life cycle with trading desks operating in Europe and Australia.
Energy One's suite of software products include ETRM, process automation, automated bidding/nominations, and algorithmic trading.
In addition to software, Energy One provides services to operate their software and manage the operation of renewable assets on behalf of customers.
Energy One's market operations services provide 24/7 â??follow the sun' approach, where experienced and dedicated teams work together and act on behalf of customers across the world scheduling and nominations for day-ahead and intra-day markets.
Energy One is building a team across the globe, where our people are valued and supported.
We live by the following Cultural Principles:
Say what you mean straightforward, authentic, communication Be dependable trustworthy, consistent, accountable Grow together unified, cohesive team, team mindset, diversity and inclusiveness Bring your best openness, passion Creative minds daring, designs, innovate, creative solutions What you will be doing As part of its strong European growth, the Australian group Energy One (energyone.com) is recruiting a SupportAnalyst for its French (eZ-nergy.com) subsidiary, based in Paris.
You will work within the Customer Success team to provide application support to our clients across the UK and Europe.
You will work primarily in the first line support role, working to triage and analyse tickets and then either resolve or escalate them onto the appropriate teams.
Why join Energy One:
This is an exciting time to join Energy One as we bring together five companies across four countries through a global program of work.
You will work collaboratively with a team of bright, dedicated people.
Attractive remuneration based on experience A long-standing, recognised presence in Europe for over 10 years A fast-growing international group with future opportunities for mobility (Australia, UK, France, Belgium) Your Responsibilities Triage newly raised support tickets, ensuring we have enough information to troubleshoot customer queries and issues.
Analyse and resolve new tickets using a combination of your technical ability and product training.
Maintain ticket queues, keeping tickets up to date with progress.
Raise product issues to internal development and quality assurance teams, ensuring defects are correctly understood and result in appropriate resolutions.
Support and maintain internal knowledge base documentation, ensuring knowledge is shared effectively.
Support customer communications regarding system maintenance, incident information etc.
Participate in the team On Call duty.
Your Skills and Knowledge 5 years in an application support role Strong capacity for technical analysis and troubleshooting, understanding of the business and its transcription into our eZ-Ops solution.
A keen interest in customer relations - you must have excellent interpersonal skills.
A desire to provide solutions.
Ability to work independently and manage multiple priorities in a fast-paced environment.
A keen interest in energy markets, a knowledge of these markets is a plus.
Knowledge/experience of customer support team standards and processes is a plus.
English French it's not a problem for you Fluency in another language is a plus.
The ability to speak German would be huge plus Our Offer Be part of a global software & service company with a successful track record providing sophisticated, proven solutions and services to international energy market customers Entrepreneurial working environment with flexibility in an international company If you want to be part of a dynamic and innovative team at Energy One, click on â??Quick Apply'.
Energy One promotes diversity, inclusion and equal opportunity.
Please note unsuccessful applicants will not be individually contacted.
