Paris area (Primarily office-based with regular customer trips) [
About Convergint:
Convergint is a global leader in service-based systems integration .
We are built upon a solid foundation of 10 Values and Beliefs, which drive our unmatched culture, aiming to be our customers' best service provider .
We take great pride in protecting our customers and their communities' lives and assets with our innovative solutions, specialising in physical security solutions and other critical infrastructure.
At Convergint, service is paramount—service to our customers, colleagues, and communities .
Position Summary:
We seek a dynamic Commercial & Operational ServiceLeader to drive service business growth and lead our field team in France.
This role replaces the outgoing Service Manager , requiring a hands-on approach and tactical insight to achieve significant growth objectives in the service sector, primarily within the Paris area .
You will be responsible for leading and developing the field service team , overseeing operational delivery, and actively managing and driving the commercial part of the service business by identifying opportunities and cultivating client relationships.
You will be supported by a local services coordinator .
This is a high-impact role requiring a proactive and results-driven professional who excels at delivering exceptional service outcomes and expanding the service customer base.
Key Responsibilities:
Drive service business growth and achieve commercial targets within the Paris area.
Actively identify potential markets and customers for service offerings.
Build and maintain strong, long-term client relationships , acting as a trusted advisor for their service-related needs.
Proactively identify and pursue sales opportunities within existing service contracts (upsell/cross-sell) and with new service clients to drive revenue growth.
Translate client requirements into compelling, detailed proposals and service plans , ensuring adherence to pricing structures, service tariffs, and profitability margins .
Lead and develop the field service team , managing their performance and contributing to their professional growth [Inferred from prompt, supported by 24].
Oversee the efficient operational delivery of service repairs, planned maintenance, small works projects, and installations executed by the field team.
Provide technical guidance and support to the field team as needed.
Ensure efficient execution and delivery of service work, meeting scope, schedule, and budget objectives where applicable.
Support the application of operational best practices and standards within the service team.
Collaborate closely with sales, project, and internal service teams to ensure seamless processes and coordinated delivery.
Contribute to maintaining high levels of client satisfaction by ensuring operational delivery meets expectations.
Conduct regular customer trips and site visits to support client relationships, identify opportunities, and oversee operational delivery
Ensure service operations and site work adhere to safety standards and regulatory requirements.
Skills Requirements:
Exceptional leadership qualities and ability to influence others.
Proven ability to coach and develop teams is highly desirable.
Strong commercial acumen with a proven ability to identify and close sales opportunities.
Strong operational management skills with the ability to oversee field service delivery and optimise processes.
Strong interpersonal and relationship-building skills .
Exceptional customer focus.
Outstanding verbal and written communication skills , engaging stakeholders at all levels and delivering impactful presentations.
Fluent in French and English .
Strong organisational skills with the ability to effectively manage multiple responsibilities and competing priorities.
Strong financial acumen to manage profitability, budgets, and evaluate opportunities.
Highly energetic, self-motivated, and results-driven .
Thrives under pressure.
Strong team player with a collaborative attitude.
Strong negotiation and problem-solving skills .
Proficiency in Microsoft Office (Outlook, Word, Excel) and comfort with relevant operational/project management/CRM tools.
Tech Savviness :
Familiarity with systems integration, security solutions, or related technical fields is advantageous.
Experience Requirements:
Mid-Senior profile
Proven track record in service management, operational leadership, commercial/sales leadership within a service context, or project management overseeing technical teams .
A proven history of driving business growth (especially in services) and managing operational delivery/teams.
Experience leading or managing individuals or teams is necessary for this role .
Experience or familiarity with sector knowledge (security, fire alarm, systems integration) is a strong preference, but experience from adjacent industries is also possible .
Experience in bid writing or crafting proposals (especially for service/small works) is advantageous.
Proven ability to work under pressure and manage complex situations.
Education & Certifications:
College degree, trade school or equivalent experience.
A Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field is desirable.
Relevant industry-specific or IT certifications are required.
Product-specific certifications are advantageous.
PMP or equivalent certification is desirable.
Work Environment:
This role is primarily based in the Paris area office .
It will involve regular customer trips and site visits within France.
Occasional travel within EMEA may be required.
A valid driving licence and a clean driving record are required .
The role may require personal protective equipment (PPE) on customer sites.
Company Culture & Benefits:
Our culture values service, integrity, and innovation .
We foster a supportive and inclusive environment where every colleague can thrive.
Guided by our core values, we prioritise our customers and uphold the highest standards of professionalism.
We offer opportunities for professional development and continuous learning , flexible working arrangements, community engagement programmes, annual performance-based salary reviews, and engaging employee events.
A competitive compensation package is offered, potentially including a commission plan for the commercial aspect.
Ready to Make an Impact? This is a high-priority role.If you are a proven commercial and operational leader with the required experience, skills, fluent in French and English, and ready to drive service business growth and lead a field team for Convergint in France, we encourage you to apply promptly .
