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Cochlear is the global market leader in implant hearing solutions.
Cochlear's mission is to help people hear and be heard.
Around the world, more people chose a Cochlear-branded hearing implant system than any other.
A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss.
It’s an incredible piece of engineering and the only product in the world that restores a sense through technology.
Imagine using your experience to help people around the world to hear again.
We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions.
Our mission is to help more people to hear.
The SiteEngineer is responsible for organizing and maintaining all site-related operations, procedures, and small projects to ensure continuous IT operations at the site(s) under their care.
This role collaborates with the Global Service Desk, Global Site Service, Applications, and Infrastructure teams to deliver and maintain site support that meets or exceeds agreed Service Level Agreements (SLAs).
The SiteEngineer fosters trusted local relationships and ensures regular communication with end users through the use of IT Service Management tools, processes, and policies.
Summary of Accountabilities:
Customer Service Delivery:
Provide 2nd Tier IT support, ensure SLAs are met, analyze data for performance improvement, train staff, and follow escalation procedures.
Asset & Knowledge Management:
Maintain knowledge articles, follow asset management processes, and develop expertise in supported technologies.
Continual Service Improvement:
Identify and implement process improvements, automate tasks, resolve recurring issues, and maintain local site operations.
Initiative Delivery:
Support global initiative deployments and capture local site requirements.
Business Partnering / Vendor Management:
Collaborate with local management and vendors to meet needs and improve IT services.
Requirements:
At least 4 years of relevant IT Service Support experience, preferably with ITIL framework.
Strong technical knowledge in client-side Outlook, Active Directory, Windows Client OS, and MS Office 365.
Good understanding of networking, servers, hosting, and security concepts in IT.
Experience with SCCM and VMware Service Manager applications.
Experience in an R&D organization with custom and specialized software is a plus.
Experience in configuring and supporting Cisco, Palo Alto, VeloCloud, and wireless network devices.
Experienced in managing and supporting Windows Server environments.
Fluent in French and English
For more information please contact Ralph on ******
