Soft Services Manager > Buc > Joboolo FR :

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Soft Services Manager

Location:


Buc, France

About the Role:

We are seeking an experienced and detail-oriented Soft Services Manager to oversee and optimize the non-clinical support services for our healthcare facility.


This pivotal role will ensure the highest standards of cleanliness, comfort, and operational efficiency, contributing directly to patient care excellence and staff satisfaction.

Key Responsibilities:

1. Service Management:
   
   
   
   
   
   • Oversee and coordinate all soft services, including cleaning, catering, laundry, waste management, and reception services
   
   
   • Develop and implement standard operating procedures (SOPs) for all soft services
   
   
   • Ensure compliance with healthcare industry standards, local regulations, and best practices


2. Vendor Management:
   
   
   
   
   
   • Manage relationships with service providers and suppliers
   
   
   • Negotiate and review contracts to ensure cost-effectiveness and service quality
   
   
   • Conduct regular performance reviews of outsourced services


3. Quality Assurance:
   
   
   
   
   
   • Implement and maintain quality control systems for all soft services
   
   
   • Conduct regular audits and inspections to ensure adherence to hygiene and safety standards
   
   
   • Address and resolve service-related issues promptly and effectively


4. Staff Management:
   
   
   
   
   
   • Lead, motivate, and develop a team of soft services staff
   
   
   • Coordinate staff schedules and workload distribution
   
   
   • Provide training and development opportunities to enhance team skills and performance


5. Budget and Resource Management:
   
   
   
   
   
   • Prepare and manage the soft services budget
   
   
   • Identify and implement cost-saving measures without compromising service quality
   
   
   • Optimize resource allocation across different service areas


6. Health and Safety:
   
   
   
   
   
   • Ensure compliance with health and safety regulations specific to healthcare environments
   
   
   • Conduct risk assessments and implement mitigation strategies
   
   
   • Collaborate with the infection control team to maintain a safe and hygienic environment


7. Sustainability Initiatives:
   
   
   
   
   
   • Develop and implement environmentally friendly practices across soft services
   
   
   • Monitor and report on sustainability metrics and initiatives


8. Stakeholder Management:
   
   
   
   
   
   • Liaise with clinical staff, patients, and visitors to understand and meet their service needs
   
   
   • Collaborate with other departments to ensure seamless integration of soft services with overall hospital operations


9. Continuous Improvement:
   
   
   
   
   
   • Stay informed about industry trends and innovations in healthcare facility management
   
   
   • Propose and implement service improvements and efficiency measures
   
   
   • Analyze performance data and key performance indicators (KPIs) to drive service excellence

Qualifications:

• Bachelor's degree in Facility Management, Healthcare Administration, or a related field


• Minimum of 5 years of experience in soft services management, preferably in a healthcare setting


• Excellent leadership and team management skills


• Proficiency in French and English (both written and spoken)


• Strong analytical and problem-solving abilities


• Excellent communication and interpersonal skills


• Proficiency in relevant software applications (e.g.,
  CAFM systems, MS Office)

Desired Qualifications:

• Master's degree in Healthcare Management or Facility Management


• Professional certifications in healthcare facility management or related fields


• Experience with lean management principles and Six Sigma methodologies

Location:


On-site – Buc, FRA

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.


We’re interested in getting to know you and what you bring to the table!