Take ownership of your customers' technical success with the us
Be a core member of the account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value
Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved
Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting
Enable your customers' technical stakeholders on UiPath platform best practices relevant to their unique automation pipelines, program objectives, environments and constraints
Conduct design and code reviews for select automations to reinforce and verify those best practices
Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines
Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate and bring to positive closure escalated support incidents
Provide technical advisory to customers through webinars, demos and speaking engagements
Develop and mature our teams’ processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery
Required skills
A minimum of 7+ years of professional experience in technical customer-facing roles
Previous experience with UiPath / Automation anywhere / Blue Prism or other intelligent automation products is highly desired
Prior experience in technical support or technical consulting is a plus
Experience with Linux-based systems administration (Kubernetes knowledge is a plus), Windows and Linux server infrastructure, IT, network troubleshooting, and security
Solid background in programming, preferably .NET but others are okay:
C#, C++, VB, Java, Python or PowerShell as examples
SaaS and Cloud technical background with hands-on experience in digital technologies
Strong analytical and problem-solving skills
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
Diplomacy, tact, and poise under pressure when working with customers and partners
Excellent verbal and written communication skills
- English fluency is required
Excellent presentation skills with the ability to present to a large audience
