Technical Support Engineer > Joboolo FR :

About the Company

CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving a diverse array of professional sectors—including land and aerial surveying, conventional GNSS surveying, 3D massive data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure.


Established in 2018, our US subsidiary is a critical pillar of CHCNAV’s international strategy, tasked with driving diverse, high-impact initiatives that advance our global footprint.

We are seeking a highly motivated, results-driven Technical Support Engineer to join our fast-growing team.


As a key member of our technical support division, you will spearhead processes and tools to deliver exceptional support experiences for CHCNAV partners, distributors, and clients—playing a pivotal role in strengthening trust, reliability, and long-term business growth.

About the Role

In this customer-facing role, your primary focus will be ensuring partners and enterprise clients are expertly trained to demonstrate, install, and utilize CHCNAV products and solutions seamlessly.


You will also serve as a technical authority, addressing inquiries, resolving issues, and delivering on-site support at partner/customer locations for training, demos, or problem-solving.


Key responsibilities include:

• Ensure the successful onboarding of new partners from both a hardware and software perspective.


• Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.


• Develop and manage the relationship with resellers and clients, being responsible for their product updates and technical requests.


• Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.


• Support sales functions as a technical expert/consultant for surveying.


• Develop and update training materials.

About You

• Bachelor’s or master’s degree in Surveying, Geomatics, GNSS or a related field.


• Minimum of 3 years of effective experience in customer service/technical support or technical training in surveying, GNSS, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying..
  
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• Fluency in French and professional level of English – written and oral – are mandatory.


• Possess strong problem-solving skills and excellent analytical skills.


• Presentation and public speaking skills, including training and technical demonstrations.


• Comfort with learning new computer applications.

Note:


To be considered for this position, candidates must already live and eligible to work in France.

Travel Requirements

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What we offer

• A job in an international result-oriented company where you can make full use of your skills.


• Excellent business environment and career prospect in dynamic, high growth market.


• The opportunity to develop yourself and be part of a fast-growing global company.


• Remuneration commensurate with experience.