Société : KONE Lieu : Asnières-sur-Seine Île-de-France
Customer relationship managementâ?¢ Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)â?¢ Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.â?¢ Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.â?¢ Accountable for equipment safety and performanceâ?¢ Accountable for managing the site environment during service operationsâ?¢ Accountable for identifying site risk, and communicate them to his supervisorâ?¢ Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedureâ?¢ Accountable for identifying â??unplannedâ? service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform themService operationsâ?¢ Accountable for the end-users and the site safetyâ?¢ Accountable for the safe working environmentâ?¢ Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.â?¢ Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processesâ?¢ Responsible for effectively planning his workload, in conjunction with the service supervisorâ?¢ Accountable for raising sales lead to his supervisorâ?¢ Accountable for very precise and timely back reporting of the work done according to the processâ?¢ Responsible for submitting time sheets based on the executionâ?¢ Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.â?¢ Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good conditionâ?¢ Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisorLeadership / People managementâ?¢ Responsible for regular update of his supervisor on all relevant informationâ?¢ Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed trainingâ?¢ May be required to give training/coaching to persons nominated by the supervisorRead more on KONE Asnières-sur-SeineÎle-de-France Warehouse Expérience souhaitée
