AdministratorMiele ProfessionalWe’re hiring an Administrator in Abingdon, Oxfordshire to join our Miele Professional Service support team to support our wide and varied client base.We strive to make our workplace and culture as future proof as our world-renowned products.
Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being ‘Immer Besser’.Highly organised with the ability to deploy common sense, you will be the connection between our field-based Miele Professional Service Technicians, our partners, our customers and all touch points across the complete Professional business unit, to facilitate the solution when problems arise with their commercial appliances.Who are we?Miele is a world leader in the production of premium domestic and commercial appliances.
Miele Professional cares for our commercial customers with the most reliable and sustainable solutions.
Our customers are wide with varying needs, such as care homes, education establishments and laboratories, and some brand names you may have heard of like McDonalds, Premier Inn & Pets at Home.
At Miele, we take immense pride, not only in the quality of our appliances but all aspects of customer interactions.Since being founded in 1899 as a family company, Miele has followed its Immer Besser ‘Forever Better’ brand promise.
This means we will do all that we can to be “forever better” than our competitors and “forever better” than we already are.
We all share one home, our planet – and the responsibility to preserve it.In your new role…Miele Professional is in an exciting growth phase and the Professional back office, you will be working more closely and collaboratively across all of Professional sales, marketing, service and the rest of the business.
This collaborative approach allows the role to be very diverse with touch points and development across all of Professional.Your new role will be to facilitate the planning and scheduling of engineer’s workloads, liaising with partners to schedule work along with utilisation on multiple customer and end user platforms.You will be IT literate and have an understanding of CRM systems, with the ability to take detailed case information from both online portals and emails or via the telephone, ensure that issues are logged, and then deploy to the relevant engineer.
This is a task that will involve a level technical and geographical understanding to ensure that the relevant technician is selected and to ensure that the task is seen through to completion.Your customer service interactions will have the customer at the heart of what you do so that we are always fulfilling our commitment to them.
In addition, you will be involved in regular customer interactions to maintain relationships that may relate to annual servicing, contract renewals and invoicing along with supporting your customer with other enquires and assisting colleagues in other areas of the Professional Back office.About you..
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Training will be given on the technical aspects of the role, we would ask that you are IT literate with experience of scheduling or coordinating administrative support to multiple projects or programmes with examples of managing internal and external service providers or stakeholdersYour written and verbal communication skills gained through your previous coordination roles will ensure that you are confident to challenge when necessary and build rapport and trust to drive credibility and confidence to our customers.You will be considered in your approach, thinking outside the box and have a strong work ethic.We love to see people who can demonstrate the passion and pride that matches the premium nature of our brandWhat to expect from us:
In addition to a strong commitment to your personal development and growth, we can offer you a salary between £24,000 - £26,000 dependent on experience plus a competitive benefit package.With Miele you can truly develop yourself, pursue your own career path, stay with us for the long term and help us reach higher levels of customer delight.
We want you to feel you can join a team where we will help you reach your potential, own your career path, be respected and perform at your best.Alongside your existing skills and experience, we’re looking for engaged team players who will collaborate, innovate and use their passion to drive an exceptional customer experience at every touchpoint.Please apply below by sharing your CV and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section. Miele GB AbingdonEngland
