Assistant Front Office Manager > London > Joboolo FR :
Société : ibis Earl's Court Lieu : London England
Company Description IbisLondonEarls Court provides guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding.
Our new goal is to find the right candidates to be part of this amazing project to help us during the evolution to become a modern, stylish and innovative 12-storey hotel.
The hotel is about to undergo a very unique project resulting in a dual branding stylish and modern hotel with a combination of 3 * and 4 * product allowing the property to tap into different markets Our promise iscaring and impeccable service.
We nurture real passion for service and achievement beyond limits.
Our mission istomake the impossible possible to realise your dreams.
Job Description POSITION OVERVIEW Please make an application promptly if you are a good match for this role due to high levels of interest.
You will assist the FrontOfficeManager in their daily duties, by being inspiring and engaging.
As an AssistantFrontOfficeManager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.
MAIN RESPONSIBILITIES Oversee the front desk ensuring we achieve total guest satisfaction Ensure that the FrontOffice team are wearing correct uniform in line with company standards and their name badges Have a thorough knowledge of all systems and procedures used within FrontOffice so that you are able to give decisive direction and supervise to the team Welcome guests to the hotel in a courteous and helpful manner Ensure that a suitable method of payment for each guest account at the time of check-in Understand the credit procedures and be able to explain them to guests where applicable Ensure that all guests receive an efficient and correct check-in and that all procedures are followed Comply with hotel policy regarding floats and access to the safe Handle any guest complaints or problems promptly and to ensure that all resolved and unresolved problems are reported to your Head of Department Ensure all VIP/Special Need/Special Request/Previous Complaint guests are highlighted and actioned upon in the correct manner Be thoroughly aware of all administration procedures with reference to reservations, correspondence checks/filing relating to a guest stay and taking of reservations in the absence of the reservations department Be aware of the reservations procedures with regards to rate quoting and walk in guests Communication with the housekeeping management to ensure late/early departures, day use, show round rooms and room moves are dealt with Show willingness to be flexible at all times in assisting other departments within the hotel, as the needs of the business dictate - with the ultimate aim in mind of providing the best possible service to our guests Be fully aware of hotel amenities, including the opening and closing times, facilities, and contact names for further information Maximise revenue where possible by means of upselling and occupancy Complete daily accounts procedures and ensure correct monies are banked Conversant with the hotel Health and Safety, Fire Safety, Departmental Fire Safety, and Security procedures Perform Duty Management shifts in line with company standards Perform tasks of FOM when not in the workplace Attending meetings with FOM or in their absence Order stationery and products needed for the team at line managers discretion Team Management Liaise with the FOM on a daily basis of staffing, training and guest issues To perform monthly 1:
1s with the Front Desk team and feed this back to the FOM Ability to lead by example, believe in a strong team culture and set the scene for high performance Conduct the performance reviews/probationary reviews/check-ins of the team Help organize team-building events NOTE:
The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.
QualificationsAdditional Information PERKS FOR YOU:
Private Health Care Employee benefit card offering discounted rates at Accor worldwide Free and delicious meal breaks on duty Complimentary stays in UK and North Ireland Friends & Family discounts 50% food discounts in our restaurants Pension Scheme Eye Test Vouchers Cycle to Work Scheme Staff Uniforms Provided Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 Candidates must have the right to work in the UK ibisEarl's Court LondonEngland
