Business Development Manager MSP IT Solutions > Further Concepts Ltd > Joboolo FR :
Company : Further Concepts Ltd Location : Northamptonshire England
Job Title:
BusinessDevelopmentManager MSP IT Solutions Location:
Northampton Salary:
£ Negotiable basic (flex depending on experience) + commission and benefits Hours of Work:
9.00am to 5.30pm, Monday to Friday Job Type:
Permanent Job Reference:
PH10453 Our client, a small family-run MSP business require an Account Manager to join their expanding team.
Key Responsibilities Dedicated Ensure the working environment for all business colleagues and business visitors puts the well-being of people first Responsible for ensuring customer satisfaction and managing the quality of product, solution and service delivery Proactive To create and develop profitable new customer accounts on behalf of the company To manage and expand profitable existing customer accounts on behalf of the company Expertise Provide support, guidance and expertise to colleagues as required Key Duties Generate and qualify potential sales leads Source and develop customer referrals Schedule sales activity against pre-agreed business targets Make sales calls to new and existing customers Develop and make presentations of company products, services and solutions to current and potential customers Maintain an ongoing customer contact strategy Participate in sales events as required:
internal and external events Accurately maintain sales activity records to support sales teams reports Develop and accurately maintain your customer database within CRM Respond in a timely manner to customer enquiries by telephone, electronically or in person Support the development of account management colleagues:
new starters and developers Ensure customer service satisfaction and good customer relationships Pro-actively monitor competitors, market conditions and product development Key Responsibilities - all staff:
To be aware of the companys duty of care in relation to staff, customers and visitors and to comply with all health and safety policies at all times.
To be aware of and comply with the codes of conduct, regulations and policies of the company and its commitment to equal opportunities.
Person Specification Education and Training Essential Above average literacy and numeracy skills Desirable Good standard of formal education:
5 GCSE A * - C including Maths and English Knowledge and Skills Knowledge Essential:
Current and relevant computer applications Principles and practices of account management and sales Outstanding customer service principles Basic business principles Diary management:
planning and strategizing Desirable Basic management principles:
support, coaching and mentorship Skills Essential Demonstratable ability to:
Establish customer wants and needs Present sales solutions:
features to benefits Negotiate:
secure 'win-win' situations Adapt to customer requirements and requests Communicate effectively both verbally and written Pro-actively deliver a customer contact strategy Desirable Maintain accurate customer notes on CRM System Additional Factors Essential Excellent attention to detail Highly organised with the ability to prioritise key tasks Team player Target driven Desirable Ability to multi-task Quick learner Wilde Associates is working in the capacity of an Employment Agency for this role FurtherConcepts Ltd NorthamptonshireEngland
