Customer Service Advisor (ICS) – Shift Work > Sheffield > Joboolo FR :
Company : Environment Agency Location : Sheffield England
CustomerServiceAdvisor(ICS) – ShiftWorkSalary – £20,507 plus 20% shift allowanceLocations – SheffieldGrade – Staff Grade 2Post Type/ Working Pattern – Permanent, Full Time, shiftworking including nights, weekend and Bank HolidaysInterview Dates – Week commencing 17th April for 2 weeksAbout usIf you’re part of the EnvironmentAgency (EA), you’re part of the solution.
Working with us means protecting and improving the environment and tackling issues of national importance.
We’re based across England, and our responsibilities span industry regulation, flood defences, land contamination, water quality, fisheries and conservation. Such broad scope of work calls for diverse, multi-skilled teams.
Together, we’ll promote sustainable growth, tackle climate change and secure a better future for everyone.The EnvironmentAgency is committed to creating a better place for people and wildlife and as a CustomerServiceAdvisor within the EnvironmentAgency’s Incident Communication Service you will be joining a friendly diverse team working together to protect and improve the environment.We have an exciting opportunity to join our team, we are looking for motivated enthusiastic individuals who are passionate about the environment to work within our contact centre.
Our teams currently work from a hybrid model which incorporates both home and office working.
We are open 24/7 including bank holidays and take reports of environmental incidents like pollution and flooding by phone and email. As a CustomerService Adviser you will take reports over the phone and enter the information into our National Incident Recording System, plus a range of other activities.
Over time you will be trained on categorising these reports and passing them through to the correct area team. You will engage with a wide range of customers taking inbound calls, but don’t worry if you lack experience in this area – it’s more important that you are able to provide an excellent customer experience.
It’s our people and culture that make us an inclusive place to work – a place where you can be yourself and let your skills shine.Our teams work a rotating 12-week shift pattern which includes some weekends and nights, and the role attracts a 20% shift allowance.What do I need?Ideally you will have worked in a customerservice role before, but if this is your first role or a career change, don’t worry as we provide all the training and support you’ll need.
The most important thing we are looking for is a passion for providing great customerservice and the resilience to succeed.You’ll need to have:
Basic computer skillsGreat communication skillsAn ability to empathise and understand customer needsDecision making and finding solutions to potential problemsThe ability to work independently and as part of a team What’s in it for you?You’ll benefit from a culture that embraces difference and includes everyone, where you’ll feel supported and trusted to do the right thing.
We’ll invest in you and allow you to grow and shape your career.What’s more, you’ll have access to our great benefits package including:
A competitive salary of £20,507 plus 20% shift allowance25 days holiday Great career opportunities Maternity, paternity, and adoption leave schemeA range of flexible working options, plus many more!As an organisation we strive to reflect the communities we serve, to achieve this we welcome applications from all backgrounds regardless of race, sexual orientation, and religion. If you have any questions regarding the vacancy or application process, please contact the recruitment team at (email protected).If this sounds like you, we’d love to hear from you.
Click apply and start your application today! EnvironmentAgency SheffieldEngland
