Customer Service Assistant > Hoddesdon > Joboolo FR :
Société : Booker Lieu : Hoddesdon England
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Role and Responsibilities:
Ensuring that calls are dealt with quickly, efficiently and to the satisfaction of the client whenever possible.
Contacting customers and dealing with customers in a polite and professional manner.
Informing customers of potential problems with their deliveries (late deliveries) and informing customers of any difference in delivery time changes.
To escalate any information/issues to the team leader for further investigation.
Input information onto the customerservice database, creating and closing calls daily Carry out any associated paperwork for all tasks completed within customerservices. Undertake any other duties that may from time to time prove necessary Working Hours:
06.00am - 14.00pm, 5 days out of 7, on a rota basis so your days will vary from week to week. This will include working some weekends and public holidays. We look forward to you joining the BEST team! THE ADDITIONAL BENEFITS OF BEING PART OF THE BEST TEAM! * 10% Tesco discount, which increases to 15% for 4 days every 4 weeks (all discounts apply to home delivery) * 20% discount on F&F Clothing * 10% discount at Tesco Café * 10% Booker discount * 25% discount at all Pizza Express & Pizza Hut Restaurants (exc.
buffet & deals) * 25% discount at selected Burger King restaurants * Con..
