Do you want to work for a company that truly delivers? Planning your route to success? All candidates should make sure to read the following job description and information carefully before applying.
We are looking for someone who can lead a team to ensure that the delivery department is trading efficiently, safely, within legal constraints and offers the highest customer service standards.
An experienced manager who is dedicated to keeping customers happy, takes pride in their work and has a proven track record of motivating, developing and challenging their team to improve the delivery operation.
Can you deliver this? Based in one of our delivery locations, experience, knowledge and skills in warehouse / transport are essential.
Leading your team to ensure your branch is trading efficiently, safely, within legal constraints and offering the highest customer service standards.
Managing delivery costs and customer charges to achieve agreed targets.
Identifying opportunities to improve efficiency and setting challenging targets to minimise payroll cost Understanding the local market in order to offer the best service in your area ensuring fantastic customer service and satisfaction.
Managing your team effectively to cover all customer service requirements and engaging with customers, using feedback to improve service and satisfaction Working with the regional team, assisting the business to identify opportunities while developing or improving ways of working.
Previous experience and knowledge of deliveries/ transport are essential in addition to:
Management CPC Experience of managing a warehouse operation Engaging with customers and building and maintaining strong relationships Developing new ideas and challenging a team to improve the delivery service Identifying talent and encouraging development in a team Motivating a team to build a strong customer service culture Communicating openly and being able to influence key stakeholders Planning and organising effectively A “Hands on approach” is beneficial At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
* A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
* After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a..
