Deputy Head of Learning & Talent Development > Jedburgh > Joboolo FR :
Société : H M Revenue & Customs (HMRC) Lieu : Jedburgh Scotland
Location The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Edinburgh, Leeds, Manchester, Newcastle-upon-Tyne, Telford About the job Job summary At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.
We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
See what it's like to work at HMRC :
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Questions relating to an individual application must be emailed as detailed later in this advert.
This is an exciting role with an opportunity to develop a learning & development focused academy around a key HMRC strategic technology.
The Pega Academy builds staff capability and strives to be the primary source for Pega learning and development at all levels, from beginner to expert.
It provides a variety of different capability uplift approaches including shadowing, classroom learning, hands on training, coaching and expert-led sessions.
CDIO CE & ITBS purpose is to drive a customer centric approach to transforming services for HMRC Customers.
We work closely with business collaborators, contractors and suppliers - our aim is to drive digital innovation and to re-engineer services aligned to our IT, contractual and sourcing strategies and to deliver significantly improved digital services.
This role is for the Pega Academy Strategic Lead, providing strategic direction for HMRCs Pega Academy and building staff capability across the organisation.
Job description As Pega Academy Strategic Lead, you will:
• be responsible for successfully developing and evolving the Pega Academy to meet ongoing business needs, both in terms of abilities required and approach to meeting training needs • communicate with DDaT profession leads, other functional academies and senior business stakeholders to understand the learning landscape and inspire change • champion learning and experiential development for staff • create medium - and long-term plans, ensuring the appropriate controls and governance are in place • coach others, facilitating continuous improvement and applying the most appropriate tools and techniques • proactively manage dependencies, overcome obstacles, and get the best value against constraints.
• may manage risks, budgets, and people.
• build strong relationships with senior stakeholders across the organisation Person specification Essential Criteria:
• Experience leading continuous planning in a complex, uncertain, environment • Experience designing and leading training programmes • A working knowledge of learning and development techniques applicable to technical training • Strong communication skills, able to engage and persuade senior stakeholders, translating technical information for non-technical audiences • Experience of coaching and mentoring others Desirable Criteria:
• Knowledge of Pega platform, the Pega Customer Service product and the Pega Express delivery approach • A working knowledge of Pega Agile Studio Behaviours We'll assess you against these behaviours during the selection process:
Changing and Improving Communicating and Influencing Developing Self and Others H M Revenue & Customs(HMRC) JedburghScotland
