HCLTech is a leading IT services provider with customers in the UK and across Europe since 1998.
Our customers are spread across industries with several coming from Fortune 500 and Fortune 1000 companies both in the UK and globally.
We have a number of offices and delivery centers spread throughout the UK with our Head Office in London.
Note:
Candidates must be eligible to work in UK.
Job Description:
• Minimum 2-5 yrs hands on experience as deskside/Onsite support/local IT engineer • Experience in Providing Hands & feet Support for Network and Datacenter Equipment's/Devices • Strong Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills • Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.) • Strong desktop support knowledge including hardware, software, and networking concepts • Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds • Basic understanding of Audio/Video equipment and conference room setup • User account creation for Active Directory, Exchange Mailboxes, Distribution lists • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.
Escalations • Troubleshoot and assist end users with mobile device setup, activations and performance issues.
• Handheld – Blackberry, Android & IOS support knowledge • Strong Customer service skills • Strong written and verbal communication skills • Good Understanding of ITIL processes • Hand on Experience on ITSM tools like Service Now • A+ Certified or Equivalent Certified Preferred Soft Skills - Excellent communication and conversation skills (Verbal and Written) in English - Good documentation skills - Good working knowledge of MS OFFICE (Including MS Project and Visio) - Should have a great customer handling skills - Able to handle unforeseen situations - High level of acceptance - Should be able to wok on After Hour Support. HCLTech ReadingEngland
