Field Service Engineer > Ballyclare > Joboolo FR :
Société : Zenzero Lieu : Ballyclare Northern Ireland
About the role:
Please ensure you read the below overview and requirements for this employment opportunity completely.
As part of the FieldServices Team at Zenzero, a FieldServices Technician supports our customers and their end-users by providing general advice and guidance as well as working on incidents and service requests that cannot be completed remotely by our Service Desk team.
They work to defined SLAs and assist our Project teams with deployments and other installation activities.
Typical responsibilities:
Building and configuring end-user-computing devices like desktops, laptops and tablet devices to agreed standards Visiting customer sites to complete scheduled activities like installations, desk moves, upgrades and changes as well as other planned activities Visiting sites to provide reactive support including support for Network, Server and Storage equipment located on customer sites acting as remote-hands as required Providing end-user support and assistance for typical Desktop, Office and other End-user Computing tasks Completing Incidents, service requests and other activities including proactive checks, event triage and resolving subsequent issues handing-off to other teams and third parties as required Proactively updating the knowledgebase Striving to achieve all KPIs and SLAs at all times.
As a FieldServices technician, you may also be assigned to a specific customer or group of customers with special responsibility for arranging and completing work, attending meetings and acting as a single-point of contact for both inside and outside of Zenzero.
This may include working at customer sites for long period of times.
When not visiting customer sites, you will work from Zenzero sites and provide general support services.
What youll need to be successful:
We are looking for a confident, proactive and self-motivated individual who is experienced working under pressure in a fast-paced environment.
You must be able to follow processes and procedures correctly with minimum oversight and make recommendations to the adjusting of those processes.
Flexibility with working hours is required in order to cover specific times, provide holiday cover and bank holiday cover.
The ideal candidate will have:
Working for a Managed Services Provider(MSP or MSSP) Knowledge and technical understanding of Microsoft 365 and general business IT systems(including Azure, Intune & Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow /Remedy/ Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management Ability to demonstrate excellent troubleshooting skills Ability to demonstrate strong team working and team leadership skills.
Whats in it for you:
In addition to a competitive salary, a culture to be proud of and a tailored training and development plan to ensure you are always learning and are able to take your career to the next level, we offer a range of perks and benefits which include:
Your birthday off Contractual sick pay Flexibility to work remotely 33 days leave per year (increasing by one day from your fifth year of service up to a maximum of 38 days).
Private Health Insurance (Vitality Scheme) Salary Sacrifice options including Electric Vehicles, Bikes and Equipment, and Technology purchases.
Access to a range of discount and loyalty schemes.
Discount gym membership.
Enhanced Maternity, Adoption and Partner leave and pay.
