GMO Client Support Officer > London > Joboolo FR :
Company : Natixis UK Location : London England
Welcome to Natixis At Natixis, we create tailor-made solutions in Asset & Wealth management, Corporate and Investment banking, Insurance, and payments, with over 12,000 staff members in 35 countries At Natixis, you have a great opportunity to join an entrepreneurial, agile and growing organisation, and to be part of an inspiring team.
We offer a competitive remuneration package and generous total reward package and as an inclusive employer, we are also open to considering flexible working arrangements.
We continuously work to create an environment that promotes diversity and inclusion in all its forms, across gender, race, religion, sexual orientation, disability, ethnicity and background.
We believe this creates equal opportunities for our employees - and better outcomes for our clients and communities.
We are committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruitment process.
Learn more Overall Purpose:
Manage the post trade events and relationships with NATIXISclients and all internal Stakeholders Scope is to cover all London Sales originated Fixed Income and Treasury transactions (Sales & Trading level) and all Dubai Sales originated Islamic Finance business Take ownership and efficiency for all transaction events arising from the above-mentioned Sales and Trading scope.
Establish a strong client relationship for all requests and queries that arise from their portfolio of transactions held with Natixis Main Responsibilities:
Strive for excellence in all processes Promote a strong and reactive performance culture within the Clients Support group Actively collaborate and develop strong relationships with the London Front Office desks Ensure the best quality of service is delivered to the NATIXISclients, i.e.
Front Office Sales, Traders, and the Bank's external Clients Communicate efficiently and adequately to transversal departments for transaction downstream chains Support new business lines and business initiatives; apply problem solving skills to the development of new solutions for onboarding of new transactions and assert the bank's quality of post trade service for Fixed Income, Treasury, and the Islamic Finance business Participate and propose reinforcement of ad hoc internal controls and reconciliations that should be in place across products; reduce operational risk; increase client satisfaction Ensure a good level of knowledge of the complete lifecycle of trades, sufficient communication bridges and coordination with appropriate teams Analyse, report appropriately and resolve any outstanding issues to prevent potential issues Forge strong relationship with NATIXIS external Brokers General Skills Good communication skills with Traders/Trade Support, Production/IT/Management and with other members of the team.
Good commitment, reactivity, reliability on support related issues.
Good Autonomy with the systems and the processes Stress resistant Team Player Specific skills Understand Fixed Income & derivatives products and Client expectations.
Excellent Customer service-oriented approach.
Strong knowledge of trade processes and trade lifecycles Capacity to challenge and improve processes / systems.
Islamic Finance knowledge nice to have, but not essential Natixis UK LondonEngland
