Global Asset and Configuration Manager > Experis IT > Joboolo FR :
Société : Experis IT Lieu : London England
GlobalAsset and ConfigurationManagerLondon The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
A Manager with the ability and authority to ensure daily end-to-end delivery of Configuration Management services in accordance with this Configuration Management Plan.
Responsibilities Managing the day to day activities of the process, including establishing priorities and work assignments Tracking compliance to policies and procedures and resolving/escalating any compliance issues Facilitates Configuration Management audits Reviews critical incident outage resolution results and responses and dispositions of failed changes due to CMS related issues Facilitates communicates and engages business and IT management to encourage configuration management efforts and value proposition Engages with strategic projects to ensure Configuration Management can deliver required CMS functionality within project timeframes Reviews and approves all changes to the CMS infrastructure where applicable Reviews and approves significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed Mentors the organization on Configuration Management services, concepts, policies and procedures Chairs the Configuration Control Board (CCB) and enacts changes as directed Provides and approves all requirements, use cases, user stories, etc.
in support of new or improving functionality of the CMS Reviews and approves all requests for administrator log on credentials/access rights to the CMS infrastructure Reviews and publishes configuration management reporting.
Specifically maintains Service Now CMDB Common Service Data Model as it pertains to Business Applications, Application Services, Applications, Infrastructure CI classes along with their attributes.
Address non-discoverable and discoverable data quality compliance to policies and procedures gaps/escalating any compliance issues Address data quality findings from Configuration Management audits Perform change reconciliations for data in the CMDB Resolve reconciliation errors between discovered CMDB data and other authoritative sources of data populated to the CMDB.
Provide support in the operation and maintenance of the CMDB including but not limited to, discovery schedules, credentials and other operational activities.
Help drive forward good Conduct for the business to deliver the best outcomes for customers/policyholders.
Knowledge and Skills 5 Years experience ITIL Foundation Certification Service Now Asset and Configuration Management Certification Subject Matter Expert in full implementation of Service Now Common Service Data Model.
If this sounds like you then please click apply now for consideration! Experis IT LondonEngland
