Head of Non-qualified Plan Service Delivery & Demand Management > Joboolo FR :
Société : Jobleads Lieu : Great Malvern England
At Vanguard, our core purpose is to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
We put our investors first in all we do, and because of it, our clients have entrusted $7.5 trillion of their hard-earned savings with us.
Within our Institutional Investor Group (IIG), we handle $1.7 trillion in assets, providing institutional clients, plan sponsors, and participants with recordkeeping, investment, and advice services, largely in defined contribution plans such as 401(k)s and non-qualifiedplans.
Our mission is to give participants in these plans the best chance for retirement success.
As the Head of NQP ServiceDelivery and DemandManagement you will play an instrumental role in the oversight of our partnership with Newport Group to ensure the level of service aligns with our expectations and drives client outcomes.
You will lead all aspects of a team responsible for oversight of the operational performance inclusive of service levels, interact with Vanguard’s external clients, and support short - and long-term strategic imperatives to address client feedback.
In this role, you will:
Hire, evaluate, and supervise crew.
Provide guidance and training, as needed, to develop crew.
Set performance standards, review performance, and make informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
Lead and develop specialists with proven expertise in oversight of strategic vendors.
Serve as thought leader to develop long-term strategies, improve processes and operations.
Leverage business and supplier landscape intelligence, standard processes, and partnership with shared services partners at the enterprise level.
Lead sophisticated operational challenges, internal and external client engagements, and guide the team on how to handle.
Coordinate operational performance metrics and documented solutions on how to improve performance where vital.
Participate in negotiations as a subject matter expert for the business.
Partner with key internal stakeholders for negotiation activity providing business support.
Collaborate with vendors, and the Senior Leadership team, to understand business objectives, and ensure Vanguard's client's needs are being met.
Collaborate with business leaders to ensure operational impacts are understood and planned for within the demandmanagement pipeline.
Ensure standard processes for vendor oversight are followed.
Develop, refine, and lead tactical and strategic policies and procedures.
Participate in special projects and perform other duties as assigned.
W hat it takes:
Minimum of five years related work experience.
Supervisory experience preferred.
Undergraduate degree or equivalent combination of training and experience.
Graduate degree preferred.
Special Factor Vanguard is not offering visa sponsorship for this position.
About Vanguard We are Vanguard.
Together, we’re changing the way the world invests.
For us, investing doesn’t just end in value.
It starts with values.
Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return.
We invest with purpose – and that’s how we’ve become a global market leader.
Here, we grow by doing the right thing for the people we serve.
And so can you.
We want to make success accessible to everyone.
This is our opportunity.
Let’s make it count.
Inclusion Statement Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture.
Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement:
“Do the right thing.” We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve.
We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.
Our core purpose:
To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection.
We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience. Jobleads GreatMalvernEngland
