Société : Excel Engineering Recruitment ltd Lieu : Royston England
Job Title:
HelpdeskAdministrator Location:
Melbourn, Royston SG8 6DN Salary:
£22,000 Per Annum Hours of work:
Monday to Friday 8:
00am - 4:
30pm, plus on call 1 in 5/6 Summary of Position To provide administrative helpdesk support to contracts within the M&E Facilities Management industry.
Managed Services is a division that provides job management solutions for mainly national customers.
Managed Services also provides contract support, where it supports other divisions of the business with the call centre function, data and reporting element.
We are the only division of the business to not have any engineers however, we utilise our supply chain to provide specialist services within the facilities management scope.
Specific Requirements/duties To manage inbound customer telephone calls To manage inbound customer dedicated inboxes To log, triage and dispatch emergency call outs To respond to day-to-day customer enquiries To produce monthly customer reports To raise supplier purchase orders and invoices The Person Strong communication skills both written and verbal Good knowledge of Microsoft packages It would be desirable to have worked in a facilities helpdesk or M&E environment or call centre previously ExcelEngineeringRecruitment ltd RoystonEngland
