Société : The Gambling Commission Lieu : West Midlands England
ICT HelpdeskAdministrator Birmingham, WestMidlands About Us Set up under the Gambling Act 2005, the GamblingCommission is committed to safeguarding the public against any detrimental impact brought about by gambling.
We do this by keeping crime out, protecting children and vulnerable people and ensuring the commercial gambling industry is run fairly and openly.
We work with the legal system, the public health system, community groups and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.
We are looking for an ICT HelpdeskAdministrator to join our team in Birmingham where you will be responsible for the investigation and resolution of 1st line IT calls (software and hardware) and offer technical assistance keeping end users informed of progress.
The Benefits - Salary of circa £22,341 per annum - Civil service pension, with an employer contribution rate of 27% - Flexible working - Hybrid working, specific guidelines are to be agreed with line manager - 26 days holiday and option to buy up to five days extra annual leave Joining us means joining an organisation that is certified as a Great Place to work, respects work-life balance, inclusive, and is completely dedicated to helping you achieve your full potential.
Whether thats through flexible working, really understanding how you work best or exposing you to real opportunities to challenge yourself, if youre passionate about making your mark on the industry and on society, then we will help you do that.
Your Role As an ICT HelpdeskAdministrator, you will record and triage all ICT requests within the ICT incident management system ensuring these are processed and resolved on a daily basis.
You will escalate risks in line with the Commission's agreed policies and procedures to the Head of IT & Facilities as appropriate to help implement solutions and identify preventative measures.
Your role will also involve:
- Writing and maintaining ICT guidance ensuring that it is relevant and up to date for various audiences.
- Ensuring any ICT support carried out meets the operational requirements of the Commission and that they adhere to the Commissions business continuity and security accreditation arrangements.
- Liaising with external support partners/vendors in order to ensure resolution of service incidents/faults and general service requests, working closely with the wider ICT team.
- Maintaining new starters/leavers and changes, working towards the appropriate service standards for the relevant workflow, arranging delivery and returning of ICT equipment.
About You To be considered as an ICT HelpdeskAdministrator, you will need:
- Experience supporting Office 365 suite SharePoint/OneDrive/OneNote, Microsoft Office etc, Active Directory, IBM Products and other ICT software applications and software.
- Working knowledge of ICT hardware including supporting and maintaining Microsoft Surface Tablets and Surface Hubs.
- Understanding and have basic working knowledge of Microsoft InTune to configure iPhones and iPads.
- Able to be flexible and consider new ways of working to adapt to varied workloads prioritising work based on risk and impact.
The closing date for this role is 16 April 2023.
PLEASE NOTE:
incomplete applications will be discounted from short-listing.
Please ensure your application is fully completed and submitted before logging out of your account.
We reserve the right to change the closing date depending on the number of responses received.
Please submit your application as soon as possible to ensure it is considered in the selection process.
As the regulator of the National Lottery, there are some roles within the Commission that are prohibited from playing the National Lottery.
This does not affect your family playing.
We will let you know at interview if the role you have applied for is on the Prohibited List.
Other organisations may call this role IT HelpdeskAdministrator, Helpdesk Technician, Helpdesk Analyst, Helpdesk Engineer, Desktop Support Analyst, Software Support Engineer, First Line Engineer, or IT Support Analyst.
Webrecruit and the GamblingCommission are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.
Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if youd like to join us as an ICT HelpdeskAdministrator, please apply via the button shown.
This vacancy is being advertised by Webrecruit.
The services advertised by Webrecruit are those of an Employment Agency. The GamblingCommission WestMidlandsEngland
