IT Service Desk Analyst - GDP 32000 > Joboolo FR :
Company : In Technology Group Limited Location : West Midlands England
Role:
IT ServiceDeskAnalyst Location:
Wolverhampton Salary:
£32k (D.O.E) Professional Development & Excellent Benefits! Sector:
Managed IT Services We are looking for an experienced IT ServiceDeskAnalyst to join our IT Solutions team.
The successful candidate will be responsible for providing technical support and guidance to our customers and ensuring that IT related problems are resolved in a timely manner.
Key Responsibilities:
Provide technical support to customers via phone, email, and live chat.
Troubleshoot and resolve IT-related problems.
Monitor and respond to customer inquiries and complaints.
Maintain customer records and update them as needed.
Provide feedback and suggestions for improving the customer experience.
Follow up with customers to ensure their satisfaction with our services.
Required Skills:
Experience providing 1st Line Support Active Directory & Group Policy Office 365 - Admin portal SharePoint Knowledge of Windows Server 2012 & 2016 Understanding of Hyper V & Citrix Networking knowledge - Routers, Switches, WAPs, Firewalls, DNS, DHCP.
Windows & Mac OS's Hardware builds and updates Endpoint threat management products Excellent written & verbal communication skills Skills that will make you stand out:
Azure AD MSP experience ConnectWise CompTIA A+ & Network+ Microsoft certifications If the opportunity to gain exposure to new technologies and work within an exciting & technical environment is something of interest to you, please apply for this role ASAP.
Please email me on ( henry .
gregory @ intechnologygroup .
com.
) 1st Line Support - 2nd line support - Active Directory - Office 365 - Windows OS - macOS - Hardware - Hyper V - Citrix - Servers - Networking - Security In TechnologyGroup Ltd is acting as an Employment Agency in relation to this vacancy. In TechnologyGroupLimited WestMidlandsEngland
