IT Service Desk Engineer > Real Time Consultants > Joboolo FR :
Société : Real Time Consultants Lieu : South West England England
IT ServiceDeskEngineer Bristol, Hybrid Role with Rotational Shift Pattern (Mon-Fri) Up to £27k + Benefits Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
We are currently working with an international law firm who have been around for over 200 years! Despite their age they pride themselves on their unique and forward-thinking approach, which is a testament to their success! They work with a range of high - and low-level clients, providing tailored advice for today, and for the future.
Key Skills:
Windows 10, Active Directory, Microsoft Office The Role As an IT ServicedeskEngineer, you will be a part of a strong team, maintaining all internal systems to support global users, and resolving various hardware and software issues.
Your other daily duties will include but will not be limited to:
Provide telephone, email, and remote support to all users of their IT systems across multiple sites.
Ensure effective Incident closure, aiming for first-time fixes where possible and escalate issues where required.
Ensure all solutions meet end user requirements and satisfaction.
Monitor frequent problems and assist with user coaching to resolve them.
Effectively manage your workload whilst monitoring the servicedesk.
Understanding information security and data security policies, best practices, and implications.
About You Technical support experience gained within a Microsoft environment, i.e., Windows 10, Active Directory, Microsoft Office, and Microsoft Exchange.
Experience using Document management systems, digital dictation, and integrated products, e.g., Mimecast, PDF Docs Symantec, RightFax, etc.
Mobile support, such a troubleshooting, BYOD solutions and iPhone.
Experience with workflows and help deskbusiness service tools such as incident and case management systems Have an aptitude for problem solving with both a logical and creative approach to solutions.
Active team player who is committed to assisting colleagues.
Strong time management skills and flexible working practices.
How to Apply If this position sounds like a good fit for you, please apply now! For further information, please contactIonie Evans on 01179 171500.
RealTimeConsultants are acting as an employment business/agency in relation to this vacancy. RealTimeConsultants SouthWestEnglandEngland
