NHS 111 Non-ClinicalPathwaysTrainer - Oldbury Apply below after reading through all the details and supporting information regarding this job opportunity.
DHU Healthcare The closing date is 04 April 2023 Job summary DHU Health Care provides quality Primary Healthcare services.
As a not for profit social enterprise, we have a commitment to high standards, a proactive approach towards patient care and to achieving the delivery of a patient focused service.
An exciting opportunity has arisen for enthusiastic, well-motivated and engaging individuals to join the CQI Call Centre Training Team.
Main duties of the job Reporting to the Training Delivery Manager, duties will include:
- Training, support and coaching to new and existing staff Auditing Formulating and monitoring the success and suitability of team training plans Delivery of workshops/training sessions Delivery of NHS Pathways Training Supporting and improving performance, within the DHU 111 service.
About us DHU Healthcare is a not-for-profit community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111.
We operate 365 days a year, 24 hours a day across a wide geographical area including Derbyshire, Northamptonshire; Nottinghamshire; Leicester, Leicestershire & Rutland; Lincolnshire, Milton Keynes and the West Midlands a population totalling around fourteen million.
A socially conscious organisation, we provide compassionate, safe, high-quality care to our patients and the communities we serve and offer a supportive work environment to our 2,000 plus people.
You can find out more about us at Our profile :
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DHU Healthcare Date posted 13 March 2023 Pay scheme Other Salary £27,055 to £32,934 a year Contract Permanent Working pattern Full-time Reference number M0051-NCPT-Oldbury-3 Job locations D H U Healthcare Joseph Street Oldbury West Midlands B692AQ Job description Job responsibilities Purpose of the Role The post holder will be part of a team based in Oldbury The post holder will provide training, call handling and associated administrative services.
Computer systems (ADASTRA) will be used to capture patient information for onward transmission to one of the clinicians in the team.
The trainer will be part of a multi-professional/skilled team including clinical and support staff providing accessible services to the population across Derbyshire.
A commitment to a quality service and excellence in all that DHU 111 undertakes are integral to the role and the development of the service.
The post holder will participate in promoting and DHU 111.
Values, behaviours and principles The post holder is expected to lead by example in terms of role modelling the behaviours associated with our values.
We are always:
Compassionate we show kindness, consideration and understanding in everything we do and demonstrate our caring nature to our patient, people and communities Accomplished we are available day and night a response, adaptable, professional NHS partner, providing the best advice, care and treatment for every individual Respectful we recognise the value that individual and team difference bring welcoming views, listening, being honest, and learning from others experiences Encouraging we believe everyone matters, so we inspire confidence in other promoting speaking up, fostering career-long learning and development, and supporting improvement ideas Key Areas of Responsibility & Accountability Provide training and assistance to new and existing members of staff to ensure the maintenance of a high quality service.
Train members of staff from any department, in the use of Adastra, to a professional standard as required by Operations Management.
Undertake audit and reflective practice, according to agreed timetables, with new and existing members of staff in line with Company procedures, in a professional manner.
Assist with the formulation, monitoring and delivery of team training plans, evaluating these subsequently with the CQI manager.
Professionally review and sign off staff competences, to the agreed Company standard, with the CQI Manager in a timely manner.
Update and maintain manual and computerised training records, in a timely, accurate manner.
Be fully informed of changes to the Adastra computer system and prepare training documentation to assist in the dissemination of this information to staff.
Assist the CQI Manager with the preparation of appraisal documentation.
Contribute to content of appraisal.
Answering calls from outside agencies and patients to the base using agreed protocols and standards in an efficient and courteous manner Accessing/Logging Calls on computer Accurately recording, checking or amending details on the call logging computer system.
Accurately entering clinical details onto the computer record where the clinician has not already done this Dealing appropriately with instructions and queries from surgery staff, clinicians and outside agencies.
Assist in general administrative and clerical duties and maintain manual/computerised records as required.
Adhere to all procedures, protocols and other relevant memorandum as appropriate Attend training and meetings as and when required to do so by Management Maintain strict confidentiality in relation to all issues concerned within the service and adhere to the requirements of the Data Protection Act 1984 Provide cover for sickness, bank holidays, annual leave, etc for other CQI Call Centre Trainers, Call Advisors and Receptionists, as requested Maintaining equipment Checking systems and printers as necessary and reporting any faults to senior member of staff.
Adhere to Health and Safety Policy Communicate outstanding issues to your manager or shift replacement before going off duty.
Notify Line Manager/s or Duty Supervisor of any circumstances which may affect the provision of a high quality service.
Keeping our patients, the public and ourselves safe and well is part of every role in DHU.
To maintain high levels of safety all staff are encouraged to openly report incidents and any risk identified in Datix or where not possible to use Datix to report through the Duty Supervisor Shift report.
UXL Supporting and improving performance.
Communicate with staff within DHU 111, Derbyshire Health United Ltd and related organisations Communicate with clinical and managerial staff within participating Primary Care Trusts Communicate with clinical and other appropriate staff in local primary and secondary care services Communicate with staff within local authority Social Services Communicate with Out of Hours and other related services within the local health economy Communicate with ambulance services As you will expect the organisation may change from time to time and you will be expected to meet the operational requirements.
Any other reasonable duties as required from time to time.
Job description Job responsibilities Purpose of the Role The post holder will be part of a team based in Oldbury The post holder will provide training, call handling and associated administrative services.
Computer systems (ADASTRA) will be used to capture patient information for onward transmission to one of the clinicians in the team.
The trainer will be part of a multi-professional/skilled team including clinical and support staff providing accessible services to the population across Derbyshire.
A commitment to a quality service and excellence in all that DHU 111 undertakes are integral to the role and the development of the service.
The post holder will participate in promoting and DHU 111.
Values, behaviours and principles The post holder is expected to lead by example in terms of role modelling the behaviours associated with our values.
We are always:
Compassionate we show kindness, consideration and understanding in everything we do and demonstrate our caring nature to our patient, people and communities Accomplished we are available day and night a response, adaptable, professional NHS partner, providing the best advice, care and treatment for every individual Respectful we recognise the value that individual and team difference bring welcoming views, listening, being honest, and learning from others experiences Encouraging we believe everyone matters, so we inspire confidence in other promoting speaking up, fostering career-long learning and development, and supporting improvement ideas Key Areas of Responsibility & Accountability Provide training and assistance to new and existing members of staff to ensure the maintenance of a high quality service.
Train members of staff from any department, in the use of Adastra, to a professional standard as required by Operations Management.
Undertake audit and reflective practice, according to agreed timetables, with new and existing members of staff in line with Company procedures, in a professional manner.
Assist with the formulation, monitoring and delivery of team training plans, evaluating these subsequently with the CQI manager.
Professionally review and sign off staff competences, to the agreed Company standard, with the CQI Manager in a timely manner.
Update and maintain manual and computerised training records, in a timely, accurate manner.
Be fully informed of changes to the Adastra computer system and prepare training documentation to assist in the dissemination of this information to staff.
Assist the CQI Manager with the preparation of appraisal documentation.
Contribute to content of appraisal.
Answering calls from outside agencies and patients to the base using agreed protocols and standards in an efficient and courteous manner Accessing/Logging Calls on computer Accurately recording, checking or amending details on the call logging computer system.
Accurately entering clinical details onto the computer record where the clinician has not already done this Dealing appropriately with instructions and queries from surgery staff, clinicians and outside agencies.
Assist in general administrative and clerical duties and maintain manual/computerised records as required.
Adhere to all procedures, protocols and other relevant memorandum as appropriate Attend training and meetings as and when required to do so by Management Maintain strict confidentiality in relation to all issues concerned within the service and adhere to the requirements of the Data Protection Act 1984 Provide cover for sickness, bank holidays, annual leave, etc for other CQI Call Centre Trainers, Call Advisors and Receptionists, as requested Maintaining equipment Checking systems and printers as necessary and reporting any faults to senior member of staff.
Adhere to Health and Safety Policy Communicate outstanding issues to your manager or shift replacement before going off duty.
Notify Line Manager/s or Duty Supervisor of any circumstances which may affect the provision of a high quality service.
Keeping our patients, the public and ourselves safe and well is part of every role in DHU.
To maintain high levels of safety all staff are encouraged to openly report incidents and any risk identified in Datix or where not possible to use Datix to report through the Duty Supervisor Shift report.
UXL Supporting and improving performance.
Communicate with staff within DHU 111, Derbyshire Health United Ltd and related organisations Communicate with clinical and managerial staff within participating Primary Care Trusts Communicate with clinical and other appropriate staff in local primary and secondary care services Communicate with staff within local authority Social Services Communicate with Out of Hours and other related services within the local health economy Communicate with ambulance services As you will expect the organisation may change from time to time and you will be expected to meet the operational requirements.
Any other reasonable duties as required from time to time.
Person Specification Qualifications Essential 4 GCSEs Grades A-C or equivalent including English and Maths Typing/Word Processing RSA II qualification or appropriate Keyboard skills Microsoft applications qualification e.g.
ECDL or equivalent A relevant training qualification NHS Please click on the apply button to read the full job description DHU Healthcare OldburyEngland
