Company : Talent International (Uk) Ltd Location : Birmingham England
Title:
OperationsManager Make sure to apply with all the requested information, as laid out in the job overview below.
Location:
West Midlands Salary:
£61,176 - £67,989 Hybrid Permanent The successful applicant for this role will be responsible for the control, transition, governance, operation and management of all ICT services that comprise the ICT estate, ensuring agreed levels of service for all customers.
We are seeking someone that is able to take a consultative approach to building relationships with internal/external stakeholders to continuously and proactively seek to improve levels of customer service and support in compliance with industry best practice standards focusing on customer value and the 'service vs cost' balance at all times.
Main Responsibilities:
* To lead the Operations Team ensuring the relentless focus on service delivery in terms of customer service, operational support, service management and customer experience whilst maintaining agreed levels of service.
* To ensure that liaison takes place and relationships are maintained with other directorates, functional managers and stakeholders so as to understand their needs of the ICT service and to ensure they are fully informed of service objectives, purposes and achievements.
* To focus on customer service in terms of understanding individual, team and force performance and on the resolution of performance challenges through service improvement plans.
* To ensure the management and control of operations revenue and capital expenditure within agreed budgets and corporate financial management arrangements.
* To be responsible for implementing and maintaining ICT service and continuity plans and to test and manage risks that may seriously affect IT services.
* As process owner, ensure the implementation of ITIL best practice, coordination of activities, annual assessment and reviews of service assurance process compliance.
* To contribute to the development of Digital Services strategy, policy, procedures and practices as well as taking responsibility for developments in own area of specialisation.
* To delegate for the Head of Digital Services as required.
Management Responsibilities:
* To ensure the welfare needs of team members are met and high levels of motivation are maintained.
* To monitor and manage performance, ensuring that issues are identified and addressed, team and individual performance is improved and professional standards are met.
* To ensure team and individual capabilities and development needs are assessed and appropriate development plans agreed to enable high performance and potential progression.
* To ensure the handling of information and record keeping complies with legislation, policies and guidance.
* To evaluate the effectiveness of existing processes and practices within own area of work in order to identify and implement opportunities for change and innovation and enable continuous improvement.
* To monitor and report on team expenditure to ensure the efficient use of available budgets and maximise value for money.
Person Specification:
* To be educated to degree level (Level 6) or equivalent in a related ICT discipline, or have substantial relevant experience in a complex, multi-supplier ICT environment.
* Current ITIL certified, or equivalent framework experience.
* Professional management qualification.
If you are interested please follow the online application procedure! TalentInternational(Uk) Ltd BirminghamEngland
