Platform Support Lead > H M Revenue & Customs (HMRC) > Joboolo FR :
Société : H M Revenue & Customs (HMRC) Lieu : Telford England
Lead Engineer Infrastructure Operations (PlatformSupportLead) Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
Locations:
Newcastle or Telford This role sits within HMRC's Chief Digital & Information Office (CDIO) who set the technology direction for HMRC and deliver the high-level design for all IT solutions.
CDIO is responsible for building and running HMRC IT services along with providing IT change and operational support.
The PlatformSupport team within Service Central & Technical Services (SC&TS) deliver enterprise tooling and associated infrastructure on behalf of CDIO.
SC&TS are accountable for the support, management and development of platforms, tools and infrastructure including ServiceNow, Snow and AWS/Azure.
Our focus is on ensuring consistent, excellent Customer Experience.
The team works in a demanding environment, supporting a large, complex estate and includes experienced Infrastructure Engineers, Technical Analysts/Developers, and an Agile Project Management function.
Knowledge is openly shared, and solutions are driven as a team.
Job description The PlatformSupportLead role is a strategic role, accountable for the delivery of enterprise tooling on behalf of SC&TS.
This is a key function within the wider CDIO organisation due to its responsibility for business-critical systems used across the estate.
You will be responsible for the service management of HMRCs ServiceNow platform ensuring service availability, performance, and process maturity.
An inspiring and motivating leader, you will manage a fully functioning PlatformSupport team.
The team of 40 colleagues work across various technical and governance roles over multiple sites.
You will lead the team to deliver and support new and existing tooling within SC&TS ensuring adequate resources, monitoring capacity, and developing capability.
Main Responsibilities Be responsible for the service management of SC&TSs and SM&Os applications and tools Ensure that adequate reporting and service standards are met Ensure that all technical change is communicated and managed, adhering to appropriate process and governance Responsible for the exploitation of tooling and technologies to support processes and users Develop a detailed understanding of the tooling owned and used within Service Central & Technical Services and wider.
Manage the delivery of tooling for CDIO and other key stakeholders such as VOA, HMRC contact centres, HR, HMRC Transformation and suppliers.
Participate in the evaluation of new tooling within SC&TS, understanding requirements and ensuring alignment throughout.
Articulate and managing risks to supported services and the SC&TS delivery group.
Person specification A confident and skilled communicator, you will liaise with colleagues and stakeholders at all levels with confidence and ease.
You will be an enthusiastic, resilient individual who can deliver in a changing, dynamic environment with shifting priorities.
These are the tools and experience we would like you to have, but don't worry if you don't have all of the below.
We welcome applicants with a broad and varied range of experience and technical knowledge.
Broad technology background of on-prem and Cloud technologies (SaaS, PaaS and hybrid) Good understanding of O/S and Middleware Awareness of network topology and how that may impact SC&TS services Awareness of AWS/Azure platforms and how best they can be exploited Understanding of Accessibility needs and their importance to the user experience Understanding of how Security Policy needs to be adhered to and the importance it holds Essential Criteria You will already have experience and knowledge of Enterprise Service Management Tooling Managing technical teams Customer-centric service management Strong and Effective Leadership Desirable Criteria Experience of ServiceNow ITIL Network infrastructure & Cloud technologies Continual Service Improvements process DevOps/Agile delivery Leadership Supplier management Service Focus – Service Introduction & Impacting Benefits Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension H M Revenue & Customs(HMRC) TelfordEngland
