Société : Access Group Lieu : Wolverhampton England
ProfessionalServicesEngineer Make sure to apply with all the requested information, as laid out in the job overview below.
Join the Access Family and see how we make software ideas become a reality! Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow.
We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.
What are we all about? At Access, we love software and how technology never stays the same.
It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more.
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more.
About you:
Access Managed Services are seeking an experienced and competent ProfessionalServicesEngineer to join our team to provide technical expertise across a range of customer projects.
From Microsoft 365 to LAN and Firewall upgrades or replacements, Software installs to Virtual Desktops deployments you will add to our pool of knowledge and deliver great results for our clients.
As a ProfessionalServicesEngineer, you will report into the Head of ProfessionalServices.
You will deliver projects end-to-end, inclusive of design work, implementation, configuration, testing, documentation and fully supporting the process of acceptance into service.
As a ProfessionalServicesEngineer, you'll be playing a vital role within the Projects department to ensure the successful execution of the Company's business mission through delivery.
You will plan, manage and deploy IT projects, ensuring clients are satisfied and their expectations are met.
You will have strong customer facing skills and will be working across the project lifecycle, onboarding clients, protecting and securing their data and ensuring they are satisfied with everything Access deliver.
Ultimately, you will be a person our customers trust.
They will rely on you to provide timely and accurate solutions to their technical problems.
Day-to-day, you will:
Provide technical knowledge and input into designing and estimating customer solutions.
Understand customer technology, products, and test requirements to recommend solutions to meet their needs ensuring customer satisfaction.
Design, plan and execute customer deliverables using the technologies specified.
Perform day to day management of assigned projects, managing customer relationships and ensure customer satisfaction.
Responsible for implementing technical solutions, customer migrations, preparation of equipment configurations and validation of configurations for new installations, changes within the network, software upgrades as outlined in the Statement of Work.
Your skills and experiences might also include:
IT project delivery experience.
A strong communicator, both in writing and spoken communications.
Experience of administering and supporting the latest Microsoft technologies.
Experience of deploying and maintaining business system networks based on Microsoft technologies.
Working to ITIL standards, this includes Change Management.
You will also need delivery experience of the following key technologies:
Microsoft Windows Server Operating Systems (2012R2-2022).
Microsoft Exchange Server 2010-2019.
Microsoft Windows Hyper-V/VMware vSphere and vCentre.
Microsoft Active Directory, Windows Server, and related server roles (IIS/RDS/DFS/NPS).
Microsoft Office 365 (experience of email migrations, InTune deployment, Azure Information Protection and related technologies, Azure AD join, AD Connect, SharePoint Online).
Microsoft Azure IaaS technologies.
Mimecast Implementation.
Backup Technologies Firewall Technologies Switching and routing including VLANs and networking technologies Lease Line installs using Cisco Routers.
Wi-Fi deployments using Cisco Meraki and Plasma Cloud.
What does Access offer you? We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you.
We pride ourselves on being an organisation that gives back so you'll also have a charity day you can take to support something that matters to you.
At Access we're all about helping everyone Love Work and Love Life.
Why? Because we believe people can only be their best when they can be themselves.
So, if you are excited about this role, but your past experience doesn't match perfectly, we'd still love to hear from you.
You might just be whom we are looking for.
We love the fact that we're all different.
We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it's just more fun! What's holding you back? Come and be part of our Amazing Access Family! Love Work.
